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Operations Manager @ Aeries Technology

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 Operations Manager

Job Description

Location - Bangalore


Requirements

  • From ITES industry / BPO with experience in handling team size of 50+ agents / consultants supporting customers/small business owners from US / UK.
  • Experience in managing Inbound voice customer support/service, technical support, with a team of experts, focusing on timely resolution, within defined / agreed SLAs.
  • Managing businesses related to digital marketing / e-commerce would be an added advantage.
  • Ability to manage teams with strong emphasis on customer experience and satisfaction.
  • Proven hands-on experience in people development, performance management, conflict resolution and ongoing process improvements.
  • Strong Eye to Detail, data analytics and visualization experience.
  • Excellent written and verbal communication.

Key Responsibilities:

  • Own end to end operations management (Inbound Voice)
  • People Alignment, Development, Performance and Operations management
  • Gather clear data on all performance / business related metrics, analyze, identify areas of improvement, derive actions to improve, track status and report / show progress.
  • Represent the team during weekly / monthly reviews or connects.
  • Own employee engagement & enablement towards every individuals success with team leaders / managers/ support functions.
  • Client Relations & Stake holder management
  • Comfortable to work from office & in shift of 6:00 PM-3:00 AM

Qualification:

  • Bachelors degree in computers / IT / Marketing related.

The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.


Interested candidates kindly share across your resume on ti***********s@ae*************y.com

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Aeries Technology
Location(s): Bengaluru

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Keyskills:   Inbound Voice Process Bpo Operations Operations Management

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₹ 25-30 Lacs P.A

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Aeries Technology

Aeries Technology Group Private Limited Aeries Technology Group is a global services company offering technology, BPM, and outsourcing solutions to organizations seeking higher operational effectiveness, greater flexibility, and lower operating costs. We offer business value to our clients by co...