Operations Manager
- Aeries Technology
- 15 - 20 years
- Bengaluru
- 4 months ago
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Job Description
Location - Bangalore
Requirements
- From ITES industry / BPO with experience in handling team size of 50+ agents / consultants supporting customers/small business owners from US / UK.
- Experience in managing Inbound voice customer support/service, technical support, with a team of experts, focusing on timely resolution, within defined / agreed SLAs.
- Managing businesses related to digital marketing / e-commerce would be an added advantage.
- Ability to manage teams with strong emphasis on customer experience and satisfaction.
- Proven hands-on experience in people development, performance management, conflict resolution and ongoing process improvements.
- Strong Eye to Detail, data analytics and visualization experience.
- Excellent written and verbal communication.
Key Responsibilities:
- Own end to end operations management (Inbound Voice)
- People Alignment, Development, Performance and Operations management
- Gather clear data on all performance / business related metrics, analyze, identify areas of improvement, derive actions to improve, track status and report / show progress.
- Represent the team during weekly / monthly reviews or connects.
- Own employee engagement & enablement towards every individuals success with team leaders / managers/ support functions.
- Client Relations & Stake holder management
- Comfortable to work from office & in shift of 6:00 PM-3:00 AM
Qualification:
- Bachelors degree in computers / IT / Marketing related.
The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.
Interested candidates kindly share across your resume on ti***********s@ae*************y.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: Aeries TechnologyLocation(s): Bengaluru
Keyskills: Inbound Voice Process Bpo Operations Operations Management
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Aeries Technology Group Private Limited Aeries Technology Group is a global services company offering technology, BPM, and outsourcing solutions to organizations seeking higher operational effectiveness, greater flexibility, and lower operating costs. We offer business value to our clients by co...
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