Store Manager
- Nykaa
- 2 - 7 years
- Kannur
- 5 months ago
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Job Description
Key Responsibilities:
Sales & Target Achievement:
Drive store sales to achieve and exceed monthly and annual targets.
Monitor key performance metrics (KPIs) and take corrective actions as needed.
Customer Experience:
Ensure a high standard of customer service and engagement.
Handle escalations and ensure customer satisfaction.
Team Management:
Lead, train, and motivate the store team including Beauty Advisors.
Plan rosters and ensure adequate staffing levels at all times.
Conduct regular performance reviews and provide feedback.
Inventory & Visual Merchandising:
Manage stock levels, timely replenishment, and stock loss prevention.
Ensure visual merchandising standards are maintained as per brand guidelines.
Store Operations:
Oversee daily store operations including opening/closing, cleanliness, cash handling, and compliance.
Ensure adherence to company policies, SOPs, and audit requirements.
Reporting:
Maintain sales reports, stock registers, and share daily/weekly reports with regional managers.
Preferred Candidate Profile:
Education: Graduate (any stream); MBA/PG preferred but not mandatory.
Experience:
3-8 years in retail, with at least 1-2 years in a supervisory or managerial role.
Prior experience in beauty, cosmetics, or luxury retail is an added advantage.
Skills:
Strong leadership and interpersonal skills
Customer-centric mindset
Sales-driven with good analytical and reporting abilities
Proficiency in handling store POS and basic MS Excel
Good communication in English and local language
Job Classification
Industry: RetailFunctional Area / Department: Merchandising, Retail & eCommerceRole Category: Retail Store OperationsRole: Retail Store ManagerEmployement Type: Full timeContact Details:
Company: NykaaLocation(s): Kannur
Keyskills: Store Operations KPI Retail Operations Retail Store Operations Inventory Management
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Nykaa
FSN E-Commerce Ventures Ltd, d/b/a Nykaa, is an Indian retail company, headquartered in Mumbai. It sells beauty, wellness and fashion products through its website, mobile app and over 100 physical stores. In 2020, it became the first Indian unicorn startup headed by a woman. Nykaa sells products wh...
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