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Sr. Consultant (quality Cum Mis Expert) Bhopal Itil Certified @ MNC

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 Sr. Consultant (quality Cum Mis Expert) Bhopal Itil Certified

Job Description

Hello Everyone


Shell Infotech is hiring for Sr. Consultant (Quality cum MIS Expert)Competency: Digital Government project
Job Nature: Full Time
Location: Bhopal (Work From office ...)
Job Type: Contract ( 3 years ) initially offer will be released for 1 year, based on your performance it will be extended for 2 more years
Experience Required: 6.00 - 10.00 Years


Job Description:

We are seeking a highly skilled Sr. Consultant (Quality cum MIS Expert) to join our team. The ideal candidate will have a minimum of 6 years of total work experience, with at least 1 year in a government call center environment. This role involves responsibilities related to Service Level Agreement (SLA) audits, report preparation, quality assessment, compliance, and contract management.

Key Responsibilities:

  • Conduct SLA audits to ensure compliance with established standards.
  • Prepare detailed reports on quality assessments and performance metrics.
  • Assess and enhance the quality of services provided by the call center.
  • Manage compliance with contractual obligations and service agreements.
  • Collaborate with various stakeholders to improve service delivery and operational efficiency.

Qualifications:

  • Bachelors degree in Computer Science, Information Technology, or MCA (Master of Computer Applications).
  • ITIL Certification (Mandatory).

Skills:

  • Strong knowledge of Contract Management.
  • Experience in Call Centre Management.
  • Familiarity with eGovernance principles and practices.
  • Proficient in Information Technology and CRM Program Management.
  • Experience with CRM Software and E-Governance initiatives.

If you are interested for this ,kindly share your updated CV to Ra*i@sh**********h.com

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Consulting
Role Category: IT Consulting
Role: IT Consulting - Other
Employement Type: Full time

Contact Details:

Company: MNC Audit tax
Location(s): Bhopal

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Keyskills:   CRM Program Management SLA audit MIS Compliance report preparation quality assessment E-governance Call Centre Management Contract Management. Information Technology

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