Associate Support Analyst GTMS @ Vistex Asia Pacific

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Associate Support Analyst GTMS

Vistex Asia Pacific
2 - 4 years
Hyderabad
5 months ago
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Job Description

Vistex Associate Support Analyst will be coordinating the software issues reported by customers and document the resolutions. The Associate Support Analyst is an analytical minded, customer oriented individual to support the Vistex software solutions in a fast-paced work environment.

Responsibilities:

Monitor support queue; track/coordinate multiple support tickets
Troubleshoot issues by replicating, identifying, diagnosing, and resolving first level software support issues
Formally document critical resolutions of application bugs
Create SAP notes (correction documents)
Follow-up with customers, users, developers, and other departments to ensure logged problems are being resolved
Apply SAP notes to internal systems
Learn and understand the application products developed by the business
Aid in the development of operational tools for the support team
Performs other duties as assigned

Job Classification

Industry: Software Product
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Vistex Asia Pacific
Location(s): Hyderabad

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Keyskills: SAP Support Analyst Software support Analytical Consultancy Troubleshooting Operations Support Associate Software solutions Monitoring

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Vistex Asia Pacific

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Associate Support Analyst GTMS @ Vistex Asia Pacific

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