Opportunity For Customer Service !!!!
- INFINX
- 1 - 4 years
- Mumbai
- 5 months ago
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Job Description
Skills:A successful candidate must have proficient knowledge/capabilities in the following areas:
- Claims management and/or customer service experience desired.
- Bachelors degree preferred, or any equivalent combination of education and experience.
- Ability to perform at a high level of productivity and quality.
- Capacity to maintain a high level of accuracy.
- Excellent written and oral communication skills required to represent Infinx Clients.
- Computer skills including Microsoft Office Suite.
- Skills to work independently and be resourceful with the ability to multitask.
Experience
1 to 3 years experience US calling process or International voice process.
Job Description The job involves an analysis of receivables due from healthcare insurance companies and initiation of necessary follow-up actions to get reimbursed. This will include a combination of voice and non-voice follow-up along with undertaking appropriate denial and appeal management protocol.
Job Responsibilities A successful candidate will perform the following activities:
- Review patient accounts and perform appropriate follow up actions to resolve the outstanding balance according to best practice standards.
- Complete and send appropriate claim forms according to CMS and third-party payor guidelines.
- Follow up with medical insurance payors regarding the status of outstanding claims.
- Contact patients and guarantors regarding outstanding self pay balances due.
- Compose correspondence to insurance payors, third parties, and patients regarding the resolution of outstanding balances and claim appeals.
- Document all actions taken in appropriate Infinx or Client host system.
- Adhere to HIPAA, patient confidentiality and compliance requirements at all times.
- Research payor rules and regulations to maintain current payor knowledge.
- Demonstrate service excellence to all patients, clients, and employees of Infinx.
- Meet individual and team goals for productivity, quality and results to Clients.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: INFINXLocation(s): Mumbai
Keyskills: International BPO US Process Call center Customer Support Customer Service International Call Center Voice Process Voice Support International Voice Process UK Process
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INFINX
About Infinx:Infinx provides revenue cycle management (RCM) solutions for healthcare practices. Combining the strength of our cloud-based RCM platforms with our expert team of certified medical coders and billing specialists, we deliver solutions that focus on increasing revenue and improving cash...
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