Support Engineer - ServiceNow
- iOPEX
- 3 - 8 years
- Chennai
- 5 months ago
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Job Description
Role & Responsibilities:
- Develop, configure, and maintain ServiceNow ITSM modules, such as Incident, Problem, Change, Request, and Knowledge Management.
- Design and implement workflows, business rules, automation scripts, and integrations with other systems (using APIs, REST, SOAP, etc.).
- Gather and analyze business and IT requirements to tailor ServiceNow solutions.
- Provide technical support, troubleshooting, and root cause analysis for ServiceNow-related issues.
- Participate in upgrades, patch management, and ongoing platform enhancements.
- Create and maintain technical documentation for ServiceNow configurations and processes.
- Ensure compliance with IT security standards and ITIL best practices.
- Collaborate with IT teams, business stakeholders, and process owners to deliver process improvements and service automation.
- Offer training and guidance to end users and junior team members.
Preferred candidate profile:
- Bachelors degree in Computer Science, Information Technology, or a related field.
- At least 3 years of hands-on experience with ServiceNow development, focusing on ITSM modules.
- Strong understanding of ITSM (ITIL) practices, with experience in Incident, Problem, Change, and Request Management.
- Proficiency in JavaScript, ServiceNow Glide scripting, and familiarity with HTML/CSS.
- Experience with ServiceNow integrations (REST/SOAP APIs, Web Services).
- ServiceNow certifications, such as Certified System Administrator (CSA) and Certified Application Developer (CAD), are preferred.
- Excellent analytical, documentation, and communication skills, with the ability to work across teams and with stakeholders.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: iOPEXLocation(s): Chennai+ View Contact
Keyskills: Servicenow ITSM CSM
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