Splunk Consultant
- iOPEX
- 7 - 12 years
- Indore
- 5 months ago
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Job Description
Looking for an experienced Splunk Architect who is into end-to-end troubleshooting with migration, installation, and upgradation experience. This individual will troubleshoot the technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.
Role: Technical Consultant
Location: Bangalore
Education: Bachelor's Degree
Experience: 7 to 13 years
Shift: Rotational including Night Shift
Job Brief
Responsibilities:
- Provide outstanding service and technical support to our customers and maintain positive customer relationships.
- Take ownership of resolving customer problems while ensuring an outstanding customer experience.
- Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our security line of products, such as Enterprise Security.
- Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.
- Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow while following Knowledge-Centered Service principles and methodology.
- Reproduce customer issues, le bug reports, raise issues to Engineering team, and be the bridge between customers and product developers.
- Drive continuous improvement of tools, processes, and product supportability.
- Perform other job-related duties as assigned and participate in special projects.
Requirements:
- 7+ years of experience as a Splunk developer.
- Should have experience in installing Splunk core products.
- Prior experience with Splunk and Enterprise Security is mandatory.
- Experience with UNIX (Linux, NIX), LDAP, Windows, or Mac OS ( 4+ years).
- Certification in Splunk is mandatory.
- Experience in technical support, system administration, or similar technical role, with a strong preference for experience in an IT security role, such as security analyst, SIEM administrator, or other relevant position (5+ years).
- Understanding of networking concepts, including network security, log analysis, authentication protocols, and network troubleshooting.
- Knowledge of Python, Perl and shell scripting, XML, HTML, or other scripting languages.
- Exposure to AWS (including Amazon EC2 and S3) or Google Cloud Platform.
- Experience providing SaaS support, Understanding of regular expressions (Regex).
- Logical approach to problem solving with strong troubleshooting skills.
- Outstanding interpersonal skills, and excellent communication - both verbal and written.
- Excellent time management skills with the ability to adapt to changing priorities of customer issues.
- Demonstrated ability to learn new technologies quickly while remaining current with the latest industry knowledge.
- Passionate about working in a dynamic technical environment and supporting a product with frequent product releases and regular maintenance updates.
- Experience in Business Analytics is a plus.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT & Information Security - OtherRole: IT & Information Security - OtherEmployement Type: Full timeContact Details:
Company: iOPEXLocation(s): Indore
Keyskills: Splunk Architect Splunk Development Troubleshooting Splunk Administration
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