Senior Change Manager @ Luxoft

Service Control own service management process definition, standardization and implementation, As an IT Change Enablement Expert, you will also be driving the adaptation of the Change Enablement process to align to the Continuous Integration and Continuous Delivery requirements. Also, you will have the opportunity to liaise with experts to align the Change Enablement process to the new automation concepts.

Engage and collaborate with the relevant Release Managers, Engineering, Operational Risk and Audit teams and drive delivery of tasks in the context of Change Enablement.

Proactively identify operational readiness and change enablement process improvement opportunities.

Must have

ITIL 3 or 4 experience and proficient with Microsoft suite of tools

A thorough understanding of risks involved in the System Delivery Lifecycle (SDLC) and change environments

Knowledge of the Continuous Integration and Continuous Delivery concepts and toolsets such as ServiceNow, Gitlab

Familiarity with devops, agile methodologies and ways of working

Strong analytical, reporting and data manipulation skills

Attention to detail in all tasks, particularly in identifying gaps in operational processes areas

Programming and/or automation skills (irrespective of toolset / technology)

An enthusiastic and dynamic team player who is able to integrate and work successfully in a global team

An excellent communicator, with strong interpersonal and stakeholder management skills

Quick to produce accurate, concise information to tight deadlines, and to present that information professionally and in the right way to the required audience

Excellent team player with a "can-do" attitude

A balance of engineering and service mindset

Experience of ServiceNow and M365 suite tooling

Experience of Gitlab CI/CD, AI tooling (CoPilot etc) and reporting platforms e.g PowerBi would be a benefit but not essential