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ServiceNow Technical Specialist @ Web Synergies

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 ServiceNow Technical Specialist

Job Description

Web Synergies is seeking a ServiceNow Technical Specialist to join our team. The ideal candidate will have 4-6 years of experience in ServiceNow development, administration, and integrations. This role involves managing integrations with third-party tools like SCCM, CrowdStrike, and Qualys, as well as supporting CMDB and IT service management.

Key Responsibilities:

  • Develop and configure integrations between ServiceNow and third-party tools like SCCM, CrowdStrike, and Qualys
  • Support CMDB data integrity, asset discovery, and reconciliation
  • Prepare and present weekly status reports (PPT) for Service Owners and monthly reports for Product Owners
  • Plan and coordinate server refresh activities across regions, ensuring minimal downtime
  • Review, analyse, and implement ServiceNow change requests
  • Work closely with cross-functional teams to resolve ServiceNow-related issues and provide technical guidance to end-users
Required Skills and Experience:
  • 5+ years of experience in ServiceNow development, administration, and integrations
  • Strong knowledge of ServiceNow CMDB, ITSM modules, and API integrations
  • Experience with REST API, SOAP integrations, MID Servers, and data transformations
  • Proficiency in preparing PowerPoint reports for stakeholders
  • Familiarity with SCCM, CrowdStrike, Qualys, and IT asset management processes
  • Knowledge of ITIL processes and change management best practices
Preferred Certifications:
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (CIS) ITSM or CMDB
  • ITIL v4 Foundation Certification

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time

Contact Details:

Company: Web Synergies
Location(s): Bengaluru

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Keyskills:   itsm modules rest api integration service management cmdb administration change management sccm bmc remedy srm servicenow itsm incident management microsoft windows integration html qualys api servicenow development crowdstrike powerpoint soap itil

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Web Synergies

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countrie...