Sales and Service Coordinator
- Mentor Infocomm
- 5 - 10 years
- Chennai
- 5 months ago
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Job Description
We are looking for an experienced and highly organized Sales & Service Coordinator to oversee and streamline sales operations, service coordination, and customer relationship management. This role requires hands-on expertise in handling large accounts, managing complex order cycles, coordinating with cross-functional teams, and ensuring exceptional service delivery to clients. The ideal candidate will have a proven track record in sales support and service management within the ICT/Telecom/ISP sector.
Key Responsibilities
1. Advanced Sales Support & Coordination
- Manage the complete sales support process, from lead follow-up to order fulfillment.
- Prepare high-value quotations, proposals, tenders, and BOQs for large-scale ICT projects.
- Coordinate with senior sales managers to strategize and close deals.
- Monitor and track sales pipelines in CRM, ensuring timely updates and accurate forecasting.
- Ensure timely invoicing and assist in payment follow-ups for high-value clients.
2. Service Operations Management
- Act as the escalation point for service-related issues from key accounts.
- Oversee scheduling, dispatch, and completion of installations, maintenance, and troubleshooting.
- Ensure compliance with SLAs and contractual obligations for major customers.
- Coordinate AMC renewals and manage service-level agreements effectively.
3. Team & Process Coordination
- Guide and mentor junior sales/service coordinators to ensure process consistency.
- Work closely with logistics, finance, and technical teams to meet customer deadlines.
- Implement process improvements to reduce turnaround time and enhance customer satisfaction.
4. Customer Relationship Management
- Maintain strong relationships with decision-makers in client organizations.
- Handle high-priority clients with professionalism, ensuring long-term retention.
- Conduct periodic client reviews to gather feedback and identify upselling/cross-selling opportunities.
5. Reporting & Analysis
- Generate detailed MIS reports on sales performance, service calls, and order status.
- Provide management with actionable insights on customer trends, service performance, and sales conversions.
Key Skills & Competencies
- Excellent interpersonal and communication skills.
- Proficiency in CRM tools (Zoho CRM, Salesforce, HubSpot) and MS Office Suite.
- Strong negotiation and customer-handling abilities.
- Exceptional organizational and time-management skills.
- Analytical mindset with the ability to generate and interpret business reports.
- Experience in handling large corporate/enterprise accounts in the ICT domain.
Qualifications & Experience
- Bachelors degree in Business Administration, Marketing, or related field (MBA preferred).
- Minimum 5 years of experience in Sales/Service Coordination, preferably in ICT/Telecom/ISP sector.
- Proven track record of handling complex projects and high-value customers.
Job Classification
Industry: Hardware & NetworkingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Support & Operations - OtherEmployement Type: Full timeContact Details:
Company: Mentor InfocommLocation(s): Chennai
Keyskills: Client Follow-up After-sales Support Service Coordination Vendor Coordination Sales Coordination Communication Skills Documentation & Reporting Invoice Processing Quotation Preparation Complaint Handling Order Processing
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Mentor Infocomm
Mentor Infocomm was established in the beginning of 2012. We have grown into a leading provider of enterprise Solutions,Networking, Security and IT infrastructure management solutions in India. Headquartered in Chennai, India, Our customersspan a wide range of Industries, f...
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