Operations Manager- E-sports Division
- JIL Information
- 5 - 10 years
- Noida, Gurugram
- 6 months ago
- Email to a friend
- Report this job
Job Description
Role Summary: The Operations Manager will be responsible for overseeing day-to-day operations, driving strategic growth, planning and executing tournaments and events, managing gaming arena operations and building brand presence for the Vortex Gaming Sanctuary. The role requires strong leadership, marketing acumen and operational control to scale up the e-sports business both physically and digitally.
Key Responsibilities:
1. Arena Operations & Management
a) Ensure smooth functioning of the gaming complex, infrastructure and staff.
b) Monitor equipment uptime, cleanliness, safety and gaming environment.
2. Event Planning & Execution
a) Organize local and national e-sports tournaments and gaming events.
b) Coordinate with teams, sponsors, vendors and broadcasting partners.
3. Business Development
a) Build corporate and institutional partnerships to promote group bookings, collaborations, and co-branded events.
b) Generate leads for B2B and B2C services and increase footfall and revenue.
4. Marketing & Promotion
a) Plan and execute digital and offline campaigns to promote the Vortex brand.
b) Collaborate with influencers, streamers and gaming communities.
c) Run social media accounts and promotions.
5. Customer Experience Management
a) Monitor customer feedback and improve satisfaction levels.
b) Train staff for best-in-class user experience and gaming assistance.
6. Financial & Administrative Oversight
a) Track budgets, revenues, inventory and expenses.
b) Report performance metrics to the senior management.
7. Team Management
a) Lead, train, and motivate operational and technical staff.
b) Define KPIs and evaluate individual/team performance.
Desired Qualifications & Skills:
Graduate/Postgraduate in Business Management, Event Management or related field.
5-10 years of experience in operations, preferably in gaming, entertainment or retail.
Strong understanding of gaming/e-sports industry trends and technologies.
Excellent communication, leadership and negotiation skills.
Tech-savvy with hands-on knowledge of gaming platforms, POS and booking apps.
Department: E-sports & Gaming
Location: Noida / NCR
Reports to: Head E-sports Division / Director Operations
Job Classification
Industry: GamingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: JIL InformationLocation(s): Noida, Gurugram
Keyskills: Event Planning E-sports & Gaming Business Operations Business Development Customer Service Operations
Similar positions
JIL Information
JIL Information Technology Ltd. (JILIT), established in the year 2000, is the Info-tech arm of the Jaypee Group with a comprehensive portfolio of product and service offerings covering the key elements of Information Technology and Education. This is blended with an innovative approach to technology...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in