Ecommerce and Operations Project Manager
- Pattern Technologies
- 7 - 12 years
- Pune
- 4 months ago
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Job Description
We are seeking a detail-oriented, highly organized Ecommerce Operations Project Manager to support fulfillment and marketplace operations for Pattern. This role will work closely with the Strategic Fulfillment Marketplace Innovation Manager to facilitate smooth inbound shipments, ensure accurate inventory tracking, and support product catalog management. The ideal candidate will be comfortable working with marketplace prep teams, middle-mile logistics partners, and Amazon fulfillment processes. While SQL knowledge is a plus, proficiency in Tableau and data validation tools is sufficient. This role requires strong communication skills to engage with internal teams, external partners, and occasionally clients.
Fulfillment Inventory Operations
- Assists the Strategic Fulfillment Marketplace Innovation Manager to drive brand performance in fulfillment.
- Handles requests from business partners and brand managers related to fulfillment operations.
- Creates inventory requests work orders for shipments into Amazon fulfillment centers and other marketplaces.
- Checks and validates inventory levels locations across multiple warehouses and fulfillment centers.
- Supports marketplace prep workflows, ensuring inventory is properly prepped for inbound shipping.
- Coordinates with middle-mile logistics partners to track shipments and resolve fulfillment issues.
Product Listing Management
- Keeps product listings healthy and functional, ensuring accuracy and compliance with marketplace standards.
- Gathers and organizes new product information and creates listings in the catalog.
- Reconciles and troubleshoots listings, resolving discrepancies in product content, pricing, or availability.
Operational Coordination Communication
- Represents Pattern in the most professional way possible when working with internal teams, partners, and clients.
- Communicates with logistics and fulfillment partners to ensure smooth operations.
- Engages directly with clients and external partners, providing updates and resolving inquiries.
- Participates in operational and marketplace-related calls as needed, with camera on for meetings.
Data Management Reporting
- Pulls and analyzes inventory fulfillment reports using Tableau and marketplace reporting tools.
- Maintains accurate records of inbound shipments, work orders, and listing updates.
- Identifies and escalates potential operational bottlenecks for resolution.
Required Skills Qualifications
- Amazon Seller Central and marketplace fulfillment operations.
- Basic understanding of warehouse/logistics operations (or a strong willingness to learn).
- Strong attention to detail for tracking inventory, reconciling listings, and validating shipments.
- Proficiency in Microsoft Excel Google Sheets; familiarity with Tableau is a plus.
- Fluent English communication skills (spoken and written) to engage with internal teams and partners.
- Comfortable working during U.S. business hours.
Preferred Qualifications
- Experience working with marketplace prep workflows middle-mile logistics.
- SQL knowledge is a plus but not required.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Strong problem-solving skills with a proactive approach to fulfillment challenges.
Job Classification
Industry: RetailFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Assistant ManagerEmployement Type: Full timeContact Details:
Company: Pattern TechnologiesLocation(s): Pune+ View Contact
Keyskills: catalog management Data validation tableau Excel Data management Operations Reporting tools Inventory SQL Logistics
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Pattern Technologies
Pattern is the premier partner for global e-commerce acceleration and is headquartered in Utah's Silicon Slopes tech hubwith offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest-growing tech companies in North Amer...
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