Associate Lead SAP Sales
- Thomson Reuters
- 6 - 9 years
- Bengaluru
- 5 months ago
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Job Description
As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter.As the worlds leading provider of intelligent information, we want your unique perspective to create the solutions that advance our businessand your career.
About the role:
- Contribute to the strategy of the department and drive implementation of department goals that support the companys core values.
- Participate in complex initiatives such as large-scale upgrades.
- Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
- Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
- Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
- Responsible for monitoring and analyzing business operational and technical key metrics.
- Effectively articulate complex problems, concepts, and solutions to varied audiences.
- Ensure documentation, processes, and procedures are updated regularly.
- Participate in a continuous learning culture and a curiosity about emerging technologies.
About You:
- Candidates should have 6 to 9 years as an Application Support Analyst (SAP Sales). SAP SD with some workflow knowledge and debugging or technical skills is an added advantage.
- Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
- Deliver SAP WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability.
- Collaborate with different partners and teams to implement IT standards (operational, compliance, etc.) for SAP systems.
- Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards.
- Internal cross functional collaboration for SAP transformation, through continuous process improvement and advisory on high value propositions considering best practices.
- Experience in ITIL processes related to incident management, problem management, application life cycle management, operational health management.
- Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.
- Partner with application development teams to deliver operational readiness for new applications and features.
Job Classification
Industry: Advertising & MarketingFunctional Area / Department: ConsultingRole Category: Other ConsultingRole: Sales ConsultantEmployement Type: Full timeContact Details:
Company: Thomson ReutersLocation(s): Bengaluru
Keyskills: problem management application lifecycle management incident management itil processes health management sap sap sd networking process improvement presales career development sap presales sales data center portfolio debugging daily operations itil
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