Desktop Support Executive
- Datametica
- 2 - 3 years
- Pune
- 5 months ago
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Job Description
Job Title: Desktop Support
Location: Pune, India
Experience: 2 to 3 Years
Job Summary:
As a Member of the IT Team, the role is focused on diagnosing and resolving end user PC/Applications Problems, and fulfilling IT related requests.
The candidate must be capable of processing a high volume of work and achieving successful resolution of a wide variety of issues in a timely manner.
Responsibility:
- You will install, repair and analyze hardware, software, and peripheral equipment, following design or installation specifications.
- You will comply with and be aware of HW, SW and Security policies.
- You will manage relationships with relevant PC vendors for hardware needs, as required.
- You will have responsibility for setting up, configuring, maintaining and supporting the PC endpoints used by employees in the organization.
- You will provide appropriate support according to roles and SLA.
- Hands-on experience in all windows OS is a must.
- Linux Knowledge: Basic
- MAC Knowledge: Basic
- Networking Knowledge: Basic
- Server Knowledge : Basic
- Hands-on experience in Hardware Support is a must.
- Hands on experience in Active Directory/VPN/Pulse Secure.
- You will understand business requirements and provide appropriate solutions within the timelines.
- You will create and update process documentation and the relevant records to support compliance requirements related to ISO Certification.
- Ability to be part of an on-call support rotation and address emergency situations.
- The ability to reliably work independently and in a group scenario.
- Ability to manage Hardware assets and peripherals as per requirements.
- Take care of users Onboarding and off-boarding for IT related tasks.
Interested Candidates can send their resume on email- pr**********a@on****t.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: ContractContact Details:
Company: DatameticaLocation(s): Pune
Keyskills: Server Support Windows OS Linux Hardware Support Desktop Support
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