Application Analyst - SQL, Customer Support
- Thomson Reuters
- 1 - 4 years
- Hyderabad
- 5 months ago
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Job Description
Elevate your career with Thomson Reuters and join our purpose to inform the way forward!
Step into the world of global technology support as an Application Analyst and help power the platforms that professionals trust every day.
The Application Analyst provides courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.
- Hybrid Working Mode: 2-3 days mandatory Work from office in every week.
- Shift Timings: 04:30 PM to 01:30 AM IST or 05:30 PM to 02:30 AM IST , the candidate should be comfortable working in different shifts.
- Experience Required: 1-2 years of relevant work experience
About the Role:
- Analyzes customer problems of low complexity
- Assesses scope of impact
- Mitigates customer impact of issues and executes work arounds
- Implements problem resolution as identified in documented solutions
- Engages others as appropriate and escalates as required
- Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults.
- Proactively monitors production and nonproduction environments and/or applications
- Conducts root cause analysis and correlation of other system and/or application problems of low complexity
- Works on smaller, minimally complex projects/issues that require a singular area of expertise.
- Participates in project planning sessions with team members.
- Manages multiple and sometimes competing priorities with guidance.
- Aids the preparation of status updates for customer problems or projects.
- Regularly communicates and shares knowledge with the rest of the team.
- Performs actions aligned with defined standards.
- The following are required for some positions but not all:
- Makes general or site-specific modifications update system documentation, manipulate data and defines enhancements.*
- Provides input for technical plans and solutions.
About You:
- Support experience with an emphasis on providing excellent service in a customer care role.
- Superior analytical, problem solving and troubleshooting skills
- Exceptional attitude towards customer service
- Ability to work independently and in a team environment
- Excellent verbal and written communication skills
- Awareness of programming concepts and database usage
- Familiarity with Internet-based applications
- Capable of multi-tasking in a fast-paced environment
- Candidate should be proficient in using SQL
Technology Used:
- Web-based software platforms
- SQL
- Microsoft suite
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Thomson ReutersLocation(s): Hyderabad
Keyskills: Customer Support Technical Support Application Support Troubleshooting SQL Client Support Ticketing
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