Chat Support Executive @ Artech Infosystems

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Chat Support Executive

Artech Infosystems
30 Positions
Hyderabad
4 months ago
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Job Description

**Job Title:** International Chat Support Agent (Non-Voice)
**Location:** Hyderabad, Telangana
**Job Type:** Full-Time, Work from Office
**Shift:** Night Shift / Rotational (24/7 support)
**Experience:** 2.9+ years (Excellent communication skills are welcome)

**Key Responsibilities:**
- Provide real-time chat support to international customers.
- Address customer inquiries, complaints, and technical issues with professionalism.
- Maintain high levels of customer satisfaction through effective communication.
- Handle multiple chat conversations simultaneously.
- Escalate unresolved issues to appropriate internal teams.

### **Required Skills:**
- Excellent written English communication skills.
- Strong typing speed and accuracy.
- Ability to multitask and work under pressure.
- Customer-first attitude with problem-solving skills.
- Familiarity with CRM tools is a plus.

### **Eligibility Criteria:**
- Education: Any graduate.
- Experience: 3 years in international chat support preferred.
- Versant Test: Candidates must clear the Versant written or spoken assessment (typically Level 4 or above).
- Willingness to work night shifts and rotational offs.

### **Perks & Benefits:**
- Competitive salary with performance-based incentives.
- One-way cab drop facility.
- 2000 Meal coupon per month
- Friendly and inclusive work environment.

Employement Category:

Employement Type: Full time
Industry: FinTech
Role Category: Customer Service (International)
Functional Area: Not Specified
Role/Responsibilies: Chat Support Executive

Contact Details:

Company: Artech Infosystems
Location(s): Hyderabad

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Artech Infosystems

Artech Infosystems Pvt. Ltd. Artech is a Global Provider of Workforce Solutions & IT Consulting Services. Having our Head Office at New Jersey and other locations are Noida, Bangalore, Pune, Hyderabad, & Chennai. Having global employee strength of 7000+.

Chat Support Executive @ Artech Infosystems

Home > Customer Service (International)