International Chat Process Executive- Experienced
- IntouchCX
- 1 - 4 years
- Hyderabad
- 4 months ago
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Job Description
We are seeking dynamic, customer-focused professionals to join our International Chat Support Team. The role involves assisting global customers via chat, ensuring timely resolutions, and delivering exceptional service experiences in a fast-paced environment.
Key Responsibilities
- Handle inbound and outbound customer chats for international clients.
- Provide accurate, valid, and complete information to customers using the right tools and processes.
- Resolve queries related to products, services, or accounts within defined turnaround times.
- Maintain a high level of professionalism and empathy in customer interactions.
- Document interactions and escalate issues to the concerned department when necessary.
- Meet performance targets including response time, quality, and customer satisfaction.
Required Skills & Competencies
- Excellent written English communication skills.
- Typing speed of at least 3545 WPM with accuracy.
- Strong problem-solving skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Basic knowledge of customer service tools and CRM systems (added advantage).
Eligibility Criteria
- 6 months to 4 years of experience in international customer support.
- Willing to work night shifts to support international time zones.
- Comfortable with rotational offs.
Benefits
- Competitive salary & performance incentives.
- Medical insurance and other company benefits.
- Opportunity to work with a global client base and grow within the organization.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International Chat Process Blended Process Typing Speed International Non Voice Semi Voice Chat Support Non Voice Chat Process
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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