Hiring For International Chat Process .
- IntouchCX
- 2 - 4 years
- Hyderabad
- 4 months ago
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Job Description
. Job description
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
Job Summary:
Join our dynamic International Chat Support Team at IntouchCX. We are looking for candidates with a minimum of 6 months experience in chat-based international customer support. If you are an excellent communicator with a customer-first mindset and are ready to join immediately
we want to hear from you! Key Responsibilities:
- Respond to customer inquiries via live chat in a timely and accurate manner
- Troubleshoot product/service issues and escalate when necessary
- Maintain detailed and accurate customer interaction records
- Provide information about products, services, and policies
- Collaborate with other support team members to ensure a consistent customer experience
- Adhere to performance metrics, including response time and customer satisfaction
Requirements:
- Excellent written communication skills in English
- Previous experience in a customer service or chat support role (6 Months)
- Ability to work flexible shifts
- Strong problem-solving and multitasking skills
- Familiarity with CRM tools and chat platforms
Perks & Benefits:
Provident Fund (PF) & ESI / Health Insurance2-Way Transportation (Pick-up & Drop)Attractive Incentive Plans Based on Performance5 Working Days with 2 Weekly Offs Interested Candidates Please reach out Below recruiter.
Contact HR Shaheen: Call: 99899 56178 OR sh************a@in******x.com .
Walk in location: Mindspace B16Mindspace 5th Floor, Backside of Inorbit Mall
(https://maps.app.goo.gl/9UXo44Qvz2tLKv4N8)
Role & Responsibilities :
Chat Support Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Graduation Not Required Key Skills highlighted with are preferred key skills International Chat Process Communication Skills Customer Service Non Voice Process Chat Process
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International Chat Process Blended Process Chat Support International Process Chat Process
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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