Senior System Analyst
- Stratogent
- 3 - 6 years
- Bengaluru
- 4 months ago
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Job Description
Position Title:
Senior System Analyst Quality and compliance
Organization /Function: Responsible for implementing, and refining quality and compliance process and
procedures
Years of experience : 3 to 5 Years
Relevant Experience: 3+ years of experience in quality and compliance
Educational Qualification:Engineering Graduate/Master (B.E/B.TECH/M.E./M.TECH) in any stream with excellent academic record
Company Overview:
Stratogent provides managed services for on premise and cloud hosted infrastructure. Our customers are large or
mid-sized corporations, predominantly in USA. We were founded in 2005 and operate out of Silicon Valley and
Bangalore.
Customers entrust the 24x7 monitoring and management oftheir entire infrastructure stack to Stratogent, so they
can focus on the application functionality or business level projects. Stratogent is among the few managed
service providers with true hybrid cloud expertise. Customers ask us to extend or migrate their infrastructures
between datacenters, AWS, Azure cloud as well as Office 365. We wrap the compute-storage-network platform
with our monitoring, backup and security operations services that cover all the 24x7 requirements of running an
enterprise grade application.
Job description:
Subject matter for compliance and QMS Processes
Handling ITSM tools
Responsible for collecting and organizing compliance evidence
Responsible for quality audits
Business Relationships:
Works with all employees and management for QMS process
Work with customer representatives collecting compliance evidence and report
Key Responsibilities2
Subject matter for compliance and QMS Processes
Implement, maintain, and continuously improve quality standard and processes.
Assist in getting and maintaining industrial certification (e.g., SOC2, ISO20K etc.)
Responsible for drafting process and procedures.
Responsible for reviewing customer defined process and conduct conformance checks.
Review customer reported issues and customer satisfaction results.
Participate in the implementation of process improvement initiatives.
Proactively identify quality issues/gaps and recommend corrective action.
Work towards overall quality improvement.
Participates in special projects as required.
Work on improvising the existing ITIL processes (Incident, Requests, Change, Problem, Knowledge
Management, etc.,)
Prepare metrics and dashboards required for tracking and present to customer/management on periodic
basis.
Responsible to Conduct and follow up on both open and past due internal audits on daily basis.
Recurring meetings with management to update status on deliverables issues and concerns if any
Review findings within the Internal/External Audit Team, facilitate the remediation of control gaps, and
escalate possible critical Issues/Risks to the senior management.
Responsible for monitoring and maintaining ITSM tool.
Responsible to maintain, perform upgrades and co-ordinate with vendor on ITIL tool
Must-have Experience and skills:
Minimum of 3+ experience in either of Quality, SOC2 or ISO is mandatory
Certified in ITIL foundation
Should have worked on defining or implementing quality and compliance framework
Prior background in QMS and assurance audits is mandatory.
Good-to-have-experience
Quality related certifications like Six Sigma Green, Black or Master black belt are desirable
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: StratogentLocation(s): Bengaluru
Keyskills: QMS compliance frame work quality audits Itsm Tools Itil Foundation
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