Principal Customer Success Services Engineer
- Oracle
- 5 - 10 years
- Kolkata
- 9 months ago
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Job Description
SKILLS:
- Strong technical knowledge in Oracle applications, SQL and PL-SQL is a must.
- Strong knowledge in OAF, XML, Oracle Forms and Reports, AME, WF, APEX is a must.
- Java, ADF, JET and PaaS skills.
- Oracle relevant technical Certification.
- Good understanding of functional parts of the developed code (Preferably in Oracle Financials and HRMS).
- Strong analytical and problem solving skills
- Technical troubleshooting experience.
Our Ideal Candidate
In addition to the technical capabilities, our ideal candidate is a person who:
- The job involves working with customers in different time zones and resource should be flexible to work in shifts including night shifts
- Resource should be able to independently work on CEMLI objects - Design, develop and test
- Technically good in development and experience on EBS Financial Modules
- Resource should be able to investigate, analyze, design and develop solution for enhancements/developments related to CEMLI s
- Resource should be able to identify the impact of patches and determine functional and technical steps required to minimize the disruption to business
- Report progress/status/risk/issues on development at regular basis.
- Resource should be able to manage the complete development pipeline and manage the scope, time and cost and delivery of all the CEMLIs
- Resource should be able to lead the support team in Incident and Problem Management and come up with innovative solutions in short span of time.
- Resource should be able to understand customer requirements/user stories and implement practical solutions.
- Resource should have hands on knowledge and expertise on Oracle EBS R12 and Fusion/SaaS modules
- Resource should have Good knowledge of business processes and application setups and the impacts of one setups to another.
REQUIREMENTS:
- Minimum 10 years of relevant experience.
- Excellent problem-solving skills and troubleshooting skills.
- Ability to work effectively in a team, collaborating with stakeholders to solve business needs.
- Strong communication and teamwork skills.
- Self driven and result oriented
- Collaborate with product owners, QA teams, and stakeholders to understand requirements, work on user stories/backlog items, and ensure high-quality delivery.
- Ability to keep track of schedules and ensure on-time delivery of assigned tasks, optimizing pace and meeting deadlines.
- Participate in standup meetings and provide progress updates regularly.
- Experience in understanding customer requirement.
- Good knowledge of business processes and application setups.
- Good Technical expertise on EBS/integrations architecture
Fluent English (other additional languages will be also valued) - Availability to travel and work onsite at customers by not less than 50%
- Availability to work 24x7 (on-call)
RESPONSIBILITIES:
- Work on developing technical solutions to meet business requirements gathered and documented by functional consultant
- Identify and resolve key issues related to code change requirements and bug fixes
- Support Oracle ERP products and services from the technical aspect in line with the contractual agreement
- Works with support to resolve Customers SRs.
- Conduct knowledge transfer sessions both within the Oracle team and to end users.
- Work closely with the functional team and delivery leaders to provide development work estimates and drive excellence in technical work.
- To develop and manage the technical relationship with a designated account(s) in order to maximize the value of CSS to the customer,
- To develop and maintain trusted relationships with the other Oracle contacts within designated account(s) and relevant third parties,
- To act as the technical primary point of contact for Oracle Support
- To safeguard customer satisfaction, and renewal, through quality delivery and added value.
- Engage directly in architectural tasks and collaborate with colleagues to implement best practices specific to the projects.
- Detect and address performance challenges, security issues, and other technical concerns proactively.
- Analyze, troubleshoot and solve whenever feasible, the issues the customer may face using Oracle products.
- Identify required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience;
- Escalate at the right time customer issues to Technical Account Manager where relevant;
- Ensure adherence to internal methodology, tools and quality standards;
- Actively participate on Services development.
- Actively collaborate with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit CSS Business results.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database Developer / EngineerEmployement Type: Full timeContact Details:
Company: OracleLocation(s): Kolkata+ View Contact
Keyskills: CSS XML Analytical Oracle forms Problem management PLSQL Oracle financials Oracle Troubleshooting Business solutions
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