Billing Executive
- Yanolja Cloud Solution
- 1 - 3 years
- Surat
- 4 months ago
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Job Description
Organizational Overview:
- Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
- With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
- We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.
Profile Overview:
- We are looking for a Billing Support Executive to join our team at Yanolja Cloud Solutions.
- The ideal candidate will be responsible for handling customer inquiries, resolving billing discrepancies, and ensuring smooth payment processing during night hours.
- If you have strong analytical skills, attention to detail, and a customer-centric mindset, wed love to hear from you!
Key Responsibilities:
- Handle customer queries related to invoices, payments, and refunds via email, chat, and calls.
- Investigate and resolve billing disputes, ensuring accurate resolutions.
- Process subscription updates, cancellations, and refunds as per company policies.
- Coordinate with internal teams (Finance, Sales, and Tech) to resolve billing-related issues.
- Monitor automated billing systems and escalate any discrepancies.
- Assist customers with payment failures and guide them on available payment options.
- Ensure compliance with company policies and industry regulations.
Top Components Required for this profile:Billing & Customer Support Experience
- 13 years of experience in billing support, finance, or customer service.
- Hands-on knowledge of handling invoices, refunds, subscription updates, and resolving disputes.
Strong Communication Skills
- Excellent written and verbal communication in English.
- Ability to handle customer queries professionally across email, chat, and phone.
Technical Proficiency with Billing Tools
- Familiarity with billing platforms like Razorpay, Stripe, Zoho, or ERP systems.
- Comfortable troubleshooting billing issues using digital tools and systems.
Analytical & Detail-Oriented Approach
- Strong analytical mindset to investigate and resolve discrepancies.
- High attention to detail for accurate processing and compliance.
Skills & Qualifications:
- Experience: [1-3] years in billing support, finance, or customer service.
- Technical Skills: Familiarity with billing systems (e.g., Razorpay, Stripe, Zoho or other ERP tools) is a plus.
- Communication: Strong verbal and written communication skills in English.
- Adaptability: Comfortable working independently during night shifts.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Finance & AccountingRole Category: Accounting & TaxationRole: Accounts Receivable ExecutiveEmployement Type: Full timeContact Details:
Company: Yanolja Cloud SolutionLocation(s): Surat+ View Contact
Keyskills: Refunds Invoice Management Cancellation Payment Processing Invoice Processing Payment Followup Invoicing
Fraud Alert to job seekers!
₹ 2-3 Lacs P.A
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