Consultant - Services
- HCL Technologies
- 2 to 6 Yrs
- Noida, Gurugram
- 5 months ago
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Job Description
- You will be working as a Consultant in the Services department based in Noida, with 2.5-5 years of experience in India. Your primary responsibilities will include providing support for on-call escalations, conducting root cause analysis of issues, and independently resolving tickets within agreed SLA. You will be expected to adhere to quality standards, regulatory requirements, and company policies. Additionally, you will be involved in value-adding activities such as updating and managing knowledge base, training freshers, and coaching analysts to ensure a positive customer experience and high CSAT levels through First Call Resolution. As a qualified candidate with a B-Tech degree, you will be responsible for working on NETWORK LAN/CISCO SWITCH, WIRELESS CONTROLLER. Your role will involve maintaining a high level of technical expertise in Data Center-Network Data-Network Data. The position requires you to have a proactive approach towards problem-solving and the ability to work efficiently under pressure. This position offers an opportunity to work with a dynamic team and contribute to the growth and success of the organization. If you are passionate about delivering exceptional service, possess strong analytical skills, and have a desire to continuously learn and develop, we encourage you to apply for this position. Auto req ID: hidden_mobileBR Number of Positions: 1,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Consultant - ServicesContact Details:
Company: HCL TechnologiesLocation(s): Noida, Gurugram+ View Contact
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