General Manager - Service Delivery & Management
- Tata Communications
- 15 - 20 years
- Hyderabad
- 5 months ago
- Email to a friend
- Report this job
Job Description
Position Overview:
We are seeking a dynamic and experienced Head of Security Operations Center to lead and manage security operations across multiple SOCs. This role requires strategic leadership with deep expertise in cybersecurity operations, team management, customer engagement, and service delivery. The candidate will be responsible for driving operational excellence, governing SLAs and ensuring high customer satisfaction while maintaining a strong security posture and complaince.
Key Responsibilities:
1. Strategic Leadership & Operations Management
Oversee and manage multiple SOC, ensuring 24x7 operations, driving efficiency, and resilience.
Develop and execute security strategies to enhance SOC capabilities and effectiveness.
Define and implement standard operating procedures and best practices across all SOCs.
Align SOC operations with business objectives, regulatory requirements, and industry best practices.
Drive continuous improvement in threat detection, incident response, and operational processes.
2. Team Management & Leadership
Build, mentor, and lead high-performing SOC teams across multiple locations.
Establish structured training programs to enhance analysts' skills in threat analysis, forensics, and incident response.
Foster a culture of collaboration, accountability, and continuous learning within SOC teams.
Ensure proper workload distribution, resource allocation, and performance tracking.
Minimise resource penalty by forecasting resource requirements for each account.
3. Customer Handling & Relationship Management
Act as the primary point of contact for key customers, ensuring high levels of satisfaction and engagement.
Help get CSAT score and positive review for TCL
Manage customer escalations effectively and ensure timely resolution of security concerns.
Conduct regular customer meetings, security briefings, and reporting to build trust and transparency.
Work closely with account management and sales teams to align SOC services with customer needs.
4. SLA Governance & Compliance
Define, monitor, and ensure adherence to SLAs for all SOC operations as per RFP.
Implement robust processes to meet and exceed KPI targets for threat detection, response times, and resolution.
Validate and submit monthly/quarterly/half yearly SLA and ensure timely payment from customer
5. Revenue & Business Growth
Identify opportunities to optimize SOC revenue through service enhancements and upselling.
Collaborate with business leaders to develop new security service offerings.
Ensure cost-efficient SOC operations while maintaining high service quality.
Support the sales and pre-sales teams in customer engagements, RFPs, and proposal development.
6. Threat Management & Incident Response
Lead proactive threat-hunting, intelligence-sharing, and security monitoring efforts.
Establish and maintain a robust incident response framework for rapid threat detection and mitigation.
Collaborate with internal and external stakeholders to strengthen threat intelligence capabilities.
Ensure minimal business impact by streamlining response and recovery processes.
7. Stakeholder & Executive Reporting
Provide regular reports and insights to senior leadership on SOC performance, threats, and risk posture.
Act as the key security advisor to C-level executives, clients, and internal stakeholders.
Collaborate with IT, network, and business teams to align security strategies with organizational goals.
Qualifications & Experience:
Must-Have:
Education: Bachelors or Masters degree.
Experience: 15+ years in Cloud and cybersecurity, with at least 5 years leading large teams in CCSS Domain.
Certifications: CISSP, CISM, CISA, CEH, or equivalent preferred.
Good to have Technical Skills:
Expertise in SIEM, SOAR, EDR, and other security monitoring tools.
Strong understanding of cyber threat intelligence, malware analysis, and digital forensics.
Soft Skills:
Strong leadership, People management skills, decision-making, and problem-solving abilities.
Excellent verbal and written communication and interpersonal skills for managing both internal teams and external customers.
Ability to handle high-pressure situations and make critical security decisions.
Experience in stakeholder management and executive reporting.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery - OtherEmployement Type: Full timeContact Details:
Company: Tata CommunicationsLocation(s): Hyderabad+ View Contact
Keyskills: team management siem edr soar security monitoring digital forensics threat analysis operations management cyber security customer engagement sales malware analysis service delivery cyber threat threat intelligence service delivery management
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Tata Communications
Who are weAmdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both individual end users and en...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in