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Deputy Area Manager - Debt Management Services - The Wheels, Ucf, Ucf @ Bajaj Finance

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 Deputy Area Manager - Debt Management Services - The Wheels, Ucf, Ucf

Job Description

 JOB DESCRIPTION 
Job Purpose
  • To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition
  • To ensure the processes and policies are adhered to in the fieldDuties and Responsibilities
    PRINCIPAL ACCOUNTABILITIES
    (Accountabilities associated with the job)
  • Managing area level allocations, portfolio, resolutions, revenue & capacity matrix
  • Tracks daily movement of numbers in accordance with DRR and meeting the area level target
  • Monitors target vs achievement, reviews with the RO's regular intervals
  • Conducts regular discussions with RO's on field affairs and guiding them for the priorities and using the collection tools as per the requirements
  • Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically
  • Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management
  • Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executives deployment and productivity
  • Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities brokers or documentation for Identifying fraud, initiates legal action through RCU
  • Coordinates with inter departments issues and get the solutions within TAT
  • Plan, monitor and encourage the vendor performance by using motivational non-monetary tools
  • Evaluate teams weakness and strength and translates the performance to an aspirational level
  • Conducts monthly reviews of collection performance; discusses with ACMs / RO's previous and current months numbers; Plans for final numbers
  • Meets, assesses new agencies DCAs, SMAs, and recommends for hiring after taking in RO views; considers growth of business with existing agencies, DCAs, SMAs, recommends accordingly; recommends termination of contracts of existing agencies, DCAs, SMAs after discussing with RO's, and after providing them adequate opportunity to improve; coordinates with legal and other teams, and with RO's, to ensure agency-related changes are made smoothly
  • Based on future volumes forecasting at the location level, pre-planning of agency business plan
  • Bridging the gap between revenue and cost of collection to make collection unit will be profit center at regional level
  • Shortlists candidates to consider for RO roles; Meets, assesses candidates for open RO positions, recommends for hiring
  • Meets and listens to RO's to understand their challenges and issues - addresses them and escalates other issues as relevant, keeping manager informed of key developments; sets up communication channels to reduce inter-team grievances
  • Builds and maintains relations with peers in Sales & other teams coordinated with; Stays aware of their challenges and conveys own to them
  • Grooming team members to take over the future roles
  • Ensuring engagements with team members at regular intervals and keeping the team highly motivated4. MAJOR CHALLENGES
    (Challenges faced on an on-going basis in carrying out the job)
  • Manpower attrition (on roll & off roll)Required Qualifications and Experience
    SKILLS AND KNOWLEDGE
    (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)Educational Qualifications
    a) Qualifications Graduate / MBA
    b) Work Experience 3 to 5 years Skills  SKILL 
    Skills as per JD  Minimum Qualification 
    Others

    • Job Classification

    Industry: Investment Banking / Venture Capital / Private Equity
    Functional Area / Department: Finance & Accounting
    Role Category: Treasury
    Role: Treasury Operations Manager
    Employement Type: Full time

    Contact Details:

    Company: Bajaj Finance
    Location(s): Hyderabad

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    Keyskills:   forecasting job description management services debt management field management termination screening training and development documentation hrsd training sourcing sales talent acquisition employee engagement induction recruitment controllership

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