Customer Support Executive
- Ef-if Diamond
- 1 - 4 years
- Chennai
- 4 months ago
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Job Description
Role & responsibilities
We are looking for a professional and customer-focused individual to join our EF-IF Diamonds team. The role involves assisting customers with product inquiries, sales support, order follow-ups, and ensuring a luxury buying experience that reflects the EF-IF brand standards.
Key Responsibilities
- Greet and assist walk-in customers, ensuring a personalized luxury service experience.
- Handle inbound and outbound calls, WhatsApp messages, and email queries promptly and professionally.
- Provide detailed information on diamonds, jewellery designs, savings plans, pricing, and customization options.
- Coordinate with the sales and production teams for order status updates.
- Assist customers with after-sales support including resizing, repairs, returns, and exchanges.
- Maintain accurate customer records in CRM/software.
- Resolve customer complaints effectively while maintaining brand image.
- Follow up with leads generated through marketing campaigns and events.
- Educate customers on diamond quality, certification, and care tips.
- Support in-store events, exhibitions, and promotions.
Required Skills & Qualifications
- Education: Graduate in any discipline (preferably in Business, Marketing, or Jewellery Design).
- Experience: 13 years in customer service, preferably in luxury retail/jewellery.
- Strong communication skills in English and Tamil (Hindi is an added advantage).
- Good knowledge of diamond grading (EF-IF, VVS, etc.) and jewellery terminology is preferred.
- Proficiency in MS Office, CRM software, and digital communication tools.
- Ability to work in a fast-paced luxury retail environment with attention to detail.
- Pleasant personality with excellent interpersonal skills.
Job Classification
Industry: Gems & JewelleryFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Walk-insContact Details:
Company: Ef-if DiamondLocation(s): Chennai
Keyskills: Customer Relationship Customer Support Showroom Management Customer Handling
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Ef-if Diamond
The corporate company supports as an backend for EF-IF diamonds jewellery showroom and primarily involved in the manufacturing and wholesale of diamonds and diamond jewellery also has an established more export units and several factories.
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