Product Tooling - Customer Success @ JPMorgan Chase Bank

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Product Tooling - Customer Success

JPMorgan Chase Bank
0 - 5 years
Kolkata
4 months ago
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Job Description

Conduct regular and proactive meetings to share best practices, provide use case demonstrations to illustrate key product functionality, communicate releases and gather feedback on the impact the product and its features have on customer business needs
Guide customers through the onboarding process and set up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements
Track key success metrics and provide data and feedback to the Product team to inform new features and priorities

Required qualifications, capabilities and skills

Communication
Relationship management
Data analysis
Problem solving and resolution management
Time management
Strategic thinking
Agile/Scrum familiarity

Job Classification

Industry: Financial Services
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Onboarding - Non Voice
Employement Type: Full time

Contact Details:

Company: JPMorgan Chase Bank
Location(s): Kolkata

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Keyskills: Relationship management Data analysis Usage Agile scrum Time management Advocate Representative

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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JPMorgan Chase Bank

JPMorgan Chase

Product Tooling - Customer Success @ JPMorgan Chase Bank

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