Product Support Engineer || Immediate joiner || NESS Digital
- Ness Digital
- 3 - 8 years
- Bengaluru
- 5 months ago
- Email to a friend
- Report this job
Job Description
Support Engineer
Job Description
Become part of our global customer-facing Support team! We help customers solve their technical issues, guide them through changes, and manage their needs and requests. Youll be a key point of contact, listening to clients, providing answers, and coordinating with other teams to deliver the right solutions at the right time. Good communication skills, independent thinking, and a problem-solving mindset are your most important assets in this position. In return, you get the satisfaction of moving customers forward and enjoy great flexibility in managing your day.
What your job will be about
- Work directly with our customers administrators to investigate, resolve issues, identify root causes, and provide guidance.
- Collaborate with our developers, DBAs, and cloud engineers to ensure timely resolution of customer requests and bug fixes.
- Assist configuration engineers and cross-functional teams in addressing customer problems.
- Contribute to our internal knowledge base and AI assistant by sharing solutions and insights.
- Occasionally engage in coding or configuration to expand your technical skill set.
What you need to be successful
Willingness to learn the pricing domain and understand our customers business needs.
A proactive, responsible approach with strong self-managementno micromanagement required.
A team player who actively shares experience and seeks and provides support when needed.
Customer-centric mindset with excellent communication skills.
Strong sense of quality, independence, and accountability.
Passion for DevOps, problem-solving, and delivering impactful solutions.
Skill Requirements
- Strong communication skills in English (spoken and written).
- Experience using issue trackers (e.g., Jira, Salesforce ServiceCloud).
- Core SQL skills (2+ years recommended), relational database knowledge, execution plans.
- Familiarity with Git (via GitHub, BitBucket, Azure DevOps).
- REST API knowledge (HTTP methods, JSON, authentication, REST principles).
- Experience with documentation tools (e.g., Confluence).
- Practical exposure to scripting/programming:
- Preferred: Python, JavaScript/TypeScript.
- Additional Advantage: Standard .NET stack (.NET 9, ASP.NET Core, WebAPI, C#).
Kindly connect on 6264249***, if interested to work from office and immediate joiner.
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Ness DigitalLocation(s): Bengaluru
Keyskills: SQL GIT Typescript Jira / Confluence Javascript Python
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