Shared Services Shared Services
- Zensar
- 7 - 12 years
- Kolkata
- 5 months ago
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Job Description
- Regional Leadership
- Lead and manage shared services operations for North America (USA, Canada, Mexico, and Colombia).
- Align regional service delivery with global standards and local compliance requirements.
- Operational Excellence
- Oversee day-to-day operations, ensuring timely, accurate, and efficient service delivery.
- Monitor team performance, manage workloads, and ensure adherence to SLAs.
- Stakeholder Management
- Build and maintain strong relationships with regional business units and internal stakeholders.
- Act as the primary point of contact for escalations and service-related discussions.
- Process Optimization
- Identify and implement process improvements and automation opportunities.
- Drive initiatives to enhance service quality and reduce operational costs.
- Team Development
- Hire, train, and mentor team members to build a high-performing support function.
- Conduct regular performance reviews and support career development initiatives.
- Compliance & Governance
- Ensure compliance with regional laws, regulations, and internal policies.
- Maintain quality control standards and audit readiness.
- Budget & Vendor Oversight
- Support budget planning and cost control initiatives.
- Manage vendor relationships and ensure service delivery per contractual terms.
- Change Management
- Lead change initiatives including system implementations, process transitions, and organizational restructuring.
- Bachelor s degree in Business Administration, HR, Finance, or a related field.
- 7+ years of experience in shared services or a similar operational role, preferably with exposure to North American markets.
- Proven leadership experience in managing regional teams and cross-functional projects.
- Strong communication, analytical, and stakeholder management skills.
- Familiarity with compliance standards and shared services best practices in the US and Latin America.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human ResourcesRole Category: Compensation & BenefitsRole: C & B ManagementEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Kolkata
Keyskills: Career development Change management Automation Operational excellence Analytical Manager Quality Control Stakeholder management Service quality Operations Auditing
Zensar
Zensar Technologies Limited Zensar Technologies is among the top 25 software and BPO services providers in India. It is an RPG Group company. Headquartered in India, Zensar Technologies has marketing presence in US, Europe and Asia Pacific regions. The company has operations and a customer bas...
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