Hiring For International Chat and Email Process(Non voice)
- IntouchCX
- 1 - 5 years
- Bengaluru
- 5 months ago
- Email to a friend
- Report this job
Job Description
Greetings from IntouchCX !
We are currently Hiring for International Non Voice Process - Email & Chat Support
Customer Service Associate
Immediate joiner required
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
Job Summary:
Join our dynamic International Email & Chat Support Team at IntouchCX. We are looking for candidates with a minimum of 6 months experience in chat-based international customer support. If you are an excellent communicator with a customer-first mindset and are ready to join immediately we want to hear from you!
Key Responsibilities:
- Respond to customer inquiries via live chat & Email in a timely and accurate manner
- Troubleshoot product/service issues and escalate when necessary
- Maintain detailed and accurate customer interaction records
- Provide information about products, services, and policies
- Collaborate with other support team members to ensure a consistent customer experience
- Adhere to performance metrics, including response time and customer satisfaction
Requirements:
- Excellent written communication skills in English
- Previous experience in a customer service or chat support role (6 Months)
- Ability to work flexible shifts
- Strong problem-solving and multitasking skills
- Familiarity with CRM tools and chat platforms
Perks & Benefits:
Provident Fund (PF) & ESI / Health Insurance
2-Way Transportation (Pick-up & Drop)
Attractive Incentive Plans Based on Performance
5 Working Days with 2 Weekly Offs
Interested Candidates Please reach out Below recruiter.
Contact : HR Sandhya V
Call: 9620689*** / sa******v@in******x.com
Walk-in Detail
Monday-Friday : 10:00am-3:00pm
92/1B, Electronic City Phase I, Electronic City, Bengaluru, Karnataka 560100
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Role:
Email & Chat Support Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice
Education UG: Graduation Not Required
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Tech Support - Non VoiceEmployement Type: Walk-insContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: Email Support Customer Service International Chat Process Customer Supprt Customer Support Non Voice Process International Non Voice Chat Chat Support International Process Bpo Non Voice
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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