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Billing Associate @ Thomson Reuters

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 Billing Associate

Job Description


Join our dynamic team as a Billing Associate, where you'll play a crucial role in managing the order life cycle and ensuring smooth billing processes. If you have a background in Accounting and are passionate about providing excellent customer service, this is the perfect opportunity to leverage your problem-solving skills and ERP expertise. Be part of a collaborative environment where your contributions will make a significant impact on customer satisfaction and operational efficiency. Shift Timing - 4:00 PM - 1:00 AM / 6:00 PM - 3:00 AMHybrid Work ModelWork from Office Twice a weekAbout the Role

  • Review and verify order information entered into SAP/SFDC system

  • Process customer orders within established deadlines. Respond to customer inquiries regarding order status.

  • Manage the order life cycle, order monitoring, permissions and billing/credits/cancellations for new and renewal orders according to established policies and procedures

  • Implement release of billing for all services and charges.

  • Prepare and send invoices to clients in a timely manner.

  • Handle billing inquiries from clients, providing prompt and professional responses.

  • Resolve billing disputes by investigating issues and coordinating with relevant departments.

  • Process billing corrections as needed to ensure accurate records.

  • Prepare regular reports on billing status and revenue collection.

  • Work collaboratively with other departments such as Sales, Account Management, Collections, Product Support and Operations to resolve customer issues.

  • Maintain high levels of customer satisfaction

  • Accountable for adhering to SOX compliance controls and 3rd party guidelines.

  • Manage internal queries relating to order status, billing, permissions, and compliance issues.

  • On a back-up basis, handle inbound customer calls relating to product/ service queries, claims, subscription and accounts receivable queries.

  • Lead adhoc initiatives with relevant groups, ensuring customer requests are successfully implemented.

  • Spot trends and make recommendations for enhancing systems and procedures.
    • About You

  • Graduate/Post Graduate in Accounting with 1 years of relevant experience

  • Necessary industry experience & associated number of years of experience

  • Good problem-solving skills, written and verbal communication skills.

  • Have a good knowledge on multiple portals uploads like (Ariba,Coupa).

  • Proven ability to form strong customer relationships, an understanding of customer focus and service delivery

  • Good knowledge of MS Office and ERP (applicable AR systems)

  • Must possess and demonstrate exceptional organizational and communications skill.
    • #LI-OE1Whats in it For You
  • Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
  • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
  • Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
  • Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
  • Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

    • Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

    Job Classification

    Industry: Advertising & Marketing
    Functional Area / Department: Finance & Accounting
    Role Category: Accounting & Taxation
    Role: Accounts Receivable Executive
    Employement Type: Full time

    Contact Details:

    Company: Thomson Reuters
    Location(s): Hyderabad

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    Keyskills:   erp sap customer service ariba coupa accounts receivable accounts payable sfdc us healthcare charging purchase invoice processing accounting demo sales billing p2p payment posting charge entry procurement claims invoicing medical billing taxation

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