Shared Services Shared Services
- Zensar
- 4 - 9 years
- Kolkata
- 5 months ago
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Job Description
- Service Delivery
- Execute shared services tasks accurately and within defined timelines.
- Support HR, finance, procurement, and other back-office functions as per business requirements.
- Compliance & Quality Assurance
- Ensure all activities comply with relevant regional laws, internal policies, and audit standards.
- Maintain documentation and records in accordance with compliance and data privacy guidelines.
- Stakeholder Management
- Collaborate with internal stakeholders across North America to understand service needs and resolve queries.
- Provide timely updates and maintain a customer-focused approach in all interactions.
- Process Support & Improvement
- Identify opportunities for process enhancements and contribute to automation initiatives.
- Participate in continuous improvement projects and share feedback for service optimization.
- Reporting & Documentation
- Maintain accurate records of transactions and service requests.
- Assist in preparing reports and dashboards for performance tracking and compliance audits.
- Team Collaboration
- Work closely with team members and leadership to ensure smooth operations.
- Participate in team meetings, training sessions, and knowledge-sharing initiatives.
- Bachelor s degree in Business Administration, HR, Finance, or a related field.
- 4+ years of experience in shared services or a similar operational role.
- Basic understanding of compliance requirements in North American markets.
- Strong communication and interpersonal skills for effective stakeholder engagement.
- Attention to detail, problem-solving ability, and a proactive mindset.
- Familiarity with shared services tools and systems is a plus.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: Shared ServicesEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Kolkata
Keyskills: Procurement Automation Manager Quality Assurance Compliance Back office data privacy Continuous improvement Stakeholder management Operations Auditing
Zensar
Zensar Technologies Limited Zensar Technologies is among the top 25 software and BPO services providers in India. It is an RPG Group company. Headquartered in India, Zensar Technologies has marketing presence in US, Europe and Asia Pacific regions. The company has operations and a customer bas...
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