Shared Services Shared Services
- Zensar
- 4 - 9 years
- Kolkata
- 5 months ago
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Job Description
Key Responsibilities:
- Service Delivery
- Execute shared services tasks accurately and within defined timelines.
- Support HR, finance, procurement, and other back-office functions as per business requirements.
- Compliance & Quality Assurance
- Ensure all activities comply with relevant regional laws, internal policies, and audit standards.
- Maintain documentation and records in accordance with compliance and data privacy guidelines.
- Stakeholder Management
- Collaborate with internal stakeholders across North America to understand service needs and resolve queries.
- Provide timely updates and maintain a customer-focused approach in all interactions.
- Process Support & Improvement
- Identify opportunities for process enhancements and contribute to automation initiatives.
- Participate in continuous improvement projects and share feedback for service optimization.
- Reporting & Documentation
- Maintain accurate records of transactions and service requests.
- Assist in preparing reports and dashboards for performance tracking and compliance audits.
- Team Collaboration
- Work closely with team members and leadership to ensure smooth operations.
- Participate in team meetings, training sessions, and knowledge-sharing initiatives.
Qualifications & Skills:
- Bachelor s degree in Business Administration, HR, Finance, or a related field.
- 4+ years of experience in shared services or a similar operational role.
- Basic understanding of compliance requirements in North American markets.
- Strong communication and interpersonal skills for effective stakeholder engagement.
- Attention to detail, problem-solving ability, and a proactive mindset.
- Familiarity with shared services tools and systems is a plus.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: Shared ServicesEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Kolkata+ View Contact
Keyskills: Procurement Automation Manager Quality Assurance Compliance Back office data privacy Continuous improvement Stakeholder management Operations Auditing
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