Hiring For Chat Support Executive - International Process
- IntouchCX
- 1 - 5 years
- Hyderabad
- 5 months ago
- Email to a friend
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Job Description
About IntouchCX:
IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. Founded in 2000 by Greg and Jeff Fettes, the company started as a small telephone answering service in the Canadian Prairies and has grown to employ over 35,000 people across 14 countries. IntouchCX serves a variety of industries, including retail, healthcare, technology, and e-commerce, offering omnichannel support through voice, email, chat, and social media.
The company is recognized for its flexibility, quick execution on new initiatives, and its focus on innovation and disruption. IntouchCX is dedicated to transforming the BPO industry and redefining the role of a contact center agent. They emphasize employee satisfaction and well-being, investing in career paths and creating dynamic environments for their team members. IntouchCX's guiding principle is to be The Industrys Trusted Advisor, differentiating itself through trusted partnerships, AI adoption, integrated expertise, and a commitment to scaling with soul.
Job Description:
Are you an excellent communicator with experience in international chat-based customer support? Join our vibrant team at IntouchCX a global leader in customer experience solutions.
Key Responsibilities:
- Respond to customer inquiries via live chat
- Provide accurate information about products/services
- Troubleshoot issues and escalate as needed
- Maintain customer interaction records using CRM tools
Requirements:
- Minimum 6 months of international chat support experience
- Excellent written English communication
- Comfortable with flexible shifts and rotational offs
- Knowledge of CRM/chat tools preferred
Perks & Benefits:
- PF, ESI & Health Insurance
- 2-Way Transport (Pickup & Drop)
- Attractive Incentives
- 5 Days Work Week
Contact HR Pratyusha
pr************u@in******x.com
7675059***
Mention recruiter name (Pratyusha) on top of the resume
Walk-in Location:
B16, 5th Floor, Mindspace (Backside of Inorbit Mall), Hyderabad
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Walk-insContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Chat Support Blended Process Written Communication Non Voice Process International Non Voice Typing Skills Non Voice Bpo Non Voice Communication Written And Oral Skills International Chat Process Web Chat
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About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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