Customer Service Executive | International Chat Support | US Process
- IntouchCX
- 0 - 5 years
- Bengaluru
- 5 months ago
- Email to a friend
- Report this job
Job Description
Dear Candidate ,
Greetings from Intouch CX !!
We are seeking a skilled and customer-focused Chat Agent to provide real-time assistance to customers via live chat.
We'd love to get to know you better and invite you to an in-person interview at our Electronic City, Phase 1,
Bangalore office to explore the opportunity of becoming a
Consultant/Sr. Consultant - Customer Support.
Overview of Position
We are seeking a skilled and customer-focused Chat Agent to provide real-time assistance to customers via live chat. The ideal candidate will deliver exceptional service, resolve queries efficiently, and represent the brand in a friendly and professional manner.
The role of Customer Support Associate (CSA), will be responsible for:
Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement.
Resolve product or service problems by clarifying the customers issue and identifying the cause.
Escalate unresolved issues to the appropriate internal teams.
Provide accurate, valid, and complete information using the right tools and resources.
Maintain detailed and clear records of customer interactions.
Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
Position Details:
Role: Consultant/Sr. Consultant - Customer Support
Location: Electronic City, Phase 1, Bangalore
Shift Timings: Night Rotational Shifts
Perks: 2-way Cabs and Food
Fresher Salary : 16k + 4k performance based Incentives
Exp. Salary : Upto 23k+ 4k performance based Incentives
What to Expect:
- Grammar and Essay Assessment: A brief written test to gauge your language skills.
- HR Round: A one-on-one discussion with our HR team to assess your fit with our company culture
- Operational Round: A discussion with our management team to provide insights into the role and company.
Please note: This position involves rotational shifts.
Interview Details:
Time: 9:00 AM - 3:00 PM
Walkin only between Monday to Friday
Venue: IntouchCX, No. 92/1B, Konappana Agrahara, Electronic City Phase 1
Bangalore, India - 560 100 (Landmark: Adjacent to Kauvery Hospital)
Please bring:
Your updated resume
Aadhaar Card or PAN Card
For a swift response, please share your CV to 7406234*** . Direct walk-ins are welcome,
but please mention "HR Henry " on your resume,
Upon arrival, kindly reach out to HR Henry or further guidanceEducational/Work Experience and Requirements
- Must successfully pass a background check
- High school diploma or equivalent required
- Post secondary degree is a plus
- 1+ years of experience in Customer Service Chat or related field
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Walk-insContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: Customer Service International Chat Process Chat Process Customer Support International BPO Blended Process Typing Speed Non Voice Process Chat Support Bpo Non Voice US Process Communication Skills Written Communication Web Chat
Similar positions
IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in