Analyst
- eClerx
- 1 - 3 years
- Hyderabad
- 5 months ago
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Job Description
What will you do?
The ideal candidate will have strong communication skills, as well as the ability to analyze data from various sources and synthesize findings into actionable recommendations for key stakeholders, highlighting areas for improvement and any concerns. He/she must be able to work collaboratively with cross-functional teams to execute tasks within defined timeframes while maintaining superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.
What are your Key Responsibilities?
- Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / network knowledge
- Work on different tools which will help to identify Customer experience monitoring
- Handle troubleshooting on server issue & front end issues
- Conduct extensive quality check while executing client request
- Interact with client stakeholders to understand the customer impact and severity of issue
- Create report on daily and weekly basis on alerts observed on different Dashboard
- Help to create documentation on new projects an get trained on different activities
- Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT
- Interact with client stakeholders for validation
What Skills you should have?
- Strong proficiency in MS Office, especially MS Excel and PPT
- Development skills will be an added advantage.
- Technical and Network knowledge will be helpful for troubleshooting on server.
If this sounds like you then you are our kind of person
- You have completed a Bachelors Degree.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: eClerxLocation(s): Hyderabad
Keyskills: troubleshooting technical support MS Excel network support Customer service
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eClerx
eClerx is a data analytics service provider specializing in competitive intelligence and pricing optimization programs for a number of industries and derivative operations for the financial services market. With a proven track record of delivering world-class quality and innovation to FORTUNE 1000 c...
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