Lucidworks Fusion platform experts @ BriskWin IT (BWIT)

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Lucidworks Fusion platform experts

BriskWin IT (BWIT)
5 - 10 years
Hyderabad
10 months ago
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Job Description

? Job Description:

?24*7 support team availability specifically for Priority 1 and 2 issues

?? ?Lucidworks Fusion platform experts

??Self-driven resources with excellent verbal and written communication to manage customer expectations and own ticket resolution within the defined SLA (details below)

?Experts in Incident and Problem management

??Quickly gain/develop knowledge of TE implementation of Lucidworks Search platform and associated interfacing systems to support with production issues specific to the search platform

?Team capable to take ownership, collaborate and work across multiple application stacks support team to resolve issues.

?? Non-Core issues should be fixed by this team

?? Core-Issues work with Lucidworks 24*7 support team through Zendesk

?Require Level-2(L2) and Level-3(L3) Incident Management and Production Support for Search (powered by Lucidworks Fusion).

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time

Contact Details:

Company: BriskWin IT (BWIT)
Location(s): Hyderabad

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Keyskills: Ticketing PDF Production support Problem management Incident management Management

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Lucidworks Fusion platform experts @ BriskWin IT (BWIT)

Home > Operations Support