Delivery Manager
- KPI Partners
- 7 - 12 years
- Pune
- 6 months ago
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Job Description
- Client Relationship Management
- Serve as the main delivery point of contact for assigned accounts.
- Build and maintain strong client relationships to ensure long-term satisfaction and account growth.
- Understand the client s business, industry trends, and strategic objectives.
- Service Delivery Oversight
- Ensure high-quality, on-time delivery of contracted services and solutions.
- Coordinate with project managers, technical leads, and functional teams to meet delivery milestones.
- Monitor KPIs, SLAs, and operational metrics to ensure continuous improvement.
- Governance & Reporting
- Conduct regular account reviews and steering committee meetings.
- Provide performance updates, risk assessments, and strategic recommendations to both clients and internal stakeholders.
- Own issue resolution and escalation processes across delivery streams.
- Financial & Commercial Management
- Support renewals, change orders, and upsell opportunities through delivery insights.
- Collaborate with sales and pre-sales teams to shape future engagements.
- Team & Resource Coordination
- Align delivery resources to project scope and client expectations.
- Facilitate onboarding, knowledge transfer, and retention of team members on the account.
- Mentor delivery team members and promote a culture of accountability and service excellence.
- Bachelor s degree in Business, Information Technology, or related field (Master s preferred).
- 7+ years of experience in delivery management, account management, or program leadership roles.
- Proven success managing complex client engagements and multi-disciplinary teams.
- Strong understanding of project management methodologies (Agile, Waterfall, Hybrid).
- Excellent client-facing and interpersonal skills, with a focus on communication and conflict resolution.
- Experience with financial oversight and contract compliance in a professional services context.
- PMP, ITIL, or relevant certifications are a plus.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: Director - Program ManagementEmployement Type: Full timeContact Details:
Company: KPI PartnersLocation(s): Pune
Keyskills: Service delivery PMP Project management Agile Presales Issue resolution Account management Continuous improvement Operations Information technology
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