Tech & Enablement Specialist, Remote
- White Horse Manpower
- 5 Positions
- Bengaluru
- 5 months ago
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Job Description
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Add/modify/delete/maintain user access across tools
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Manage and regularly update user access lists
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Enable access for new tools or users and coordinate with IT teams
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Ensure timely deactivation of access upon employee exits or role changes
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Coordinate and support quarterly/yearly SOX audit requests
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Maintain audit trails and documentation for access changes and system support
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Ensure alignment with global IT compliance frameworks
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Monitor downtimes (planned/unplanned) and communicate proactively
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Work with IT teams for issue resolution, ticket creation, and follow-ups
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Notify users regarding outages and service updates
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Identify business or IT-led programs/projects
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Evaluate and communicate potential production impact
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Assist with business requirement gathering
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Provide UAT (User Acceptance Testing) and deployment readiness support
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Support production deployment, user training, and post go-live assistance
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Experience in user access governance, IT service desk, or program enablement roles
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Strong knowledge of support ticketing systems (e.g., ServiceNow, JIRA)
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Ability to coordinate across global teams and manage technical escalations
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Understanding of SOX controls, audit requirements, and user access compliance
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Strong communication and organizational skills
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Bachelors degree in Computer Science, IT, Engineering, or related field
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ITIL certification is a plus
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Familiarity with project management or Agile/Scrum tools
Job Description:
Role: Tech & Enablement Specialist
Shift Timing: US Shift (Flexibility required)
Experience: 3 to 7 Years
Job Type: Full-Time
Location: India (Remote or Onsite, as per client requirement)
Domain: IT Support, Business Enablement, Compliance
Role Overview:
This role is part of the Tech & Enablement team working closely with business, IT, and compliance teams to ensure smooth operations across user access management, IT program support, system availability, and compliance audits. The role supports global tools and systems across business functions, ensuring proper coordination and technical enablement in a US shift setting.
Key Responsibilities:
1. User Access Management
Tools Exposure:
Salesforce, SAP ECC, SAP S/4HANA, Power BI, PowerApps, Varicent, Vistex
2. Compliance Support
3. User IT Support
4. Programs & Projects Support
Required Skills & Competencies:
Preferred Qualifications:
Contact:
hidden_mobile / hidden_mobile / hidden_mobile
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: IT Operations / EDP / MISFunctional Area: Not SpecifiedRole/Responsibilies: Tech & Enablement Specialist, RemoteContact Details:
Company: White Horse ManpowerLocation(s): Bengaluru
Keyskills: engineering science business production communication computer power support management access salesforce ecc technical it documentation operations coordination sap enablement bi tech compliance global user remote ask
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