QA(Collections International BPO) @ Epicenter Technologies

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QA(Collections International BPO)

Epicenter Technologies
1 Positions
Mumbai
5 months ago
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Job Description

Quality Analyst (QA Collections)

To manage transaction quality profile for an international 3^rd party collections process

To conduct audits as per defined guideline and sampling for transaction monitoring

To ensure 100% closure of feedbacks

To create and publish regular audit reports with management and clients (daily, weekly, monthly)

To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls

To drive process improvement initiatives

To drive calibration sessions with internal or external customers

To conduct training for group of agents, when needed

To conduct quality induction for new hire batch

Leading client calls, meetings, and calibrations with internal and external stakeholders

Work from office

Location - Bhayander

US rotational shifts

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Operations Management / Process Analysis
Functional Area: Not Specified
Role/Responsibilies: QA(Collections International BPO)

Contact Details:

Company: Epicenter Technologies
Location(s): Mumbai

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Keyskills: collections third party collections call monitoring

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Create password

I agree with website service terms and conditions

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Epicenter Technologies

We at Epicenter are one of India's Leading Customer Contact Centreâ€™s providing Voice and Non Voice Services in the areas of Collections, Sales and Customer ServiceCompany URL: www.epicentertechnology.comJob Location: Bhayander West

QA(Collections International BPO) @ Epicenter Technologies

Home > Operations Management / Process Analysis