Customer Support Representative
- Wroots Global
- 50 Positions
- Bengaluru
- 5 months ago
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Job Description
MEGA WALKIN DRIVES:: WROOTS hiring for DOMESTIC and INTERNATIONAL BPOs.
CSR/ tech/ Voice/Sales/Inbound/ Email/Chat Roles
Qualification -UG/ Graduate freshers and experience
Key Responsibility::
Customer Service Executive
Inbound calling for customer service.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Outbound
Identifies business opportunities by identifying prospects.
Sells products by establishing contact and developing relationships with prospects; recommending solutions.
Outbound calling on data collected through lead generation activities / secondary data sources.
Daily follow-ups on older leads and work on new leads.
Maintains quality service by establishing and enforcing organization standards.
Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization
For more details call or WhatsApp your CVs- hidden_mobile- Harsha
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Support RepresentativeContact Details:
Company: Wroots GlobalLocation(s): Bengaluru
Keyskills: travel services troubleshooting customer service
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