Chat Support Executive @ WebBee

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Chat Support Executive

WebBee
1 - 3 years
Noida, Gurugram
6 months ago
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Job Description

Job Description: Chat Support Executive Role

About Company:

We are delivering best e-Commerce business solutions we covering Financial Accounting, Order Management, Inventory Management, Fulfillment, & more.

#Position: Chat Support Executive Role

#Eligibility: 1-4 yrs of Experience

#Degree require: Any Bachelors Degree

#Location: Noida Sector 59

#Interview Mode: F2F

#Shift timing: US Shift (9 pm to 6 am), AUS Shift (6 am to 3 pm) & UK Shift (12pm to 9 pm), Rotational in between them

#Skills Require: Fluent English, International Process, Energetic, Non Voice/US/UK/Email, Excellent Communication Skills, Saas / E-Commerce Industry Exp (Preferred), International Client Handling, Technical Understanding/ CRM Softwares Knowledge.

Key Responsibility areas:

Must process Bachelor Degree
Ready to work in Rotational Shifts & Night Shift
Previously worked in Night Shift.
Excellent Communications Skills (Fluent English Only)
Ability to handle International Clients or website visitors inbound calls, live chats, tickets, email received.
Follow Webbees standard communications procedures and guidelines.
Handle Customers complaints, provide appropriate supports and alternatives within the time limits; follow ups to ensure resolutions and escalate the queries to CSM for further follow-ups.

Benefits:

5 days working
Medical Insurance
Near to Noida Sec 59 Metro Station
Free Meals facilities

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Chat Support
Employement Type: Full time

Contact Details:

Company: WebBee
Location(s): Noida, Gurugram

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Keyskills: Chat Support chat support executive Email Support International Non Voice Non Voice International Chat Process Email Process Chat Process US Process CSA Communication Skills Customer Support CSE International Process CSAT Web Chat UK Process CRM

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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WebBee

We enable the freedom to securely connect people, places, and things that drive more experiences, new ways to work, and better business results anywhere. We are a pioneer in advanced 4G and 5G routers and adapters for Wireless WAN controlled through Cradlepoint NetCloud and offer a range of solut...

Chat Support Executive @ WebBee

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