Technical Account Manager
- Netenrich Technologies
- 10 - 15 years
- Hyderabad
- 7 months ago
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Job Description
We are seeking a highly skilled and experienced Technical Account Manager in (MDR) Services / Security Operations Centre (SOC) Manager to lead our team in safeguarding our customers information assets.
The ideal candidate will possess a strong background in cybersecurity Data Engineering, Detection Engineering, Response Engineering , incident response, and team management, with a proven track record of effectively managing MDR services or SOC operations. Experience with cutting-edge technologies such as SIEM , SOAR , EDR and other advanced security tools is highly desirable. Experience in managing the team , mentoring / guiding members to advance in their career
Job Responsibilities
Incident Detection and Response:
- Oversee the monitoring, detection, analysis, and response to security incidents and threats in real-time.
- Utilize advanced security technologies such as SIEM , SOAR , TIP & MDR solutions to enhance visibility and response capabilities
- Coordinate with internal stakeholders and external partners to investigate and resolve security incidents promptly and effectively.
- Develop and maintain incident response plans and playbooks to streamline response processes.
Leadership and Management:
- Lead and manage a team of security analysts and incident responders, providing guidance, mentoring, and support to ensure high performance and morale.
- Develop and implement strategies, policies, and procedures to enhance the efficiency and effectiveness of MDR services or SOC operations.
- Foster a culture of collaboration, continuous learning, and innovation within the team.
Threat Intelligence and Analysis:
- Stay abreast of the latest cybersecurity threats, vulnerabilities, and trends, and incorporate threat intelligence into security operations.
- Leverage threat intelligence platforms and feeds to proactively identify emerging threats and develop mitigation strategies.
- Conduct in-depth analysis of security events and incidents using advanced analytics and machine learning techniques.
Tooling and Technology:
- Deploy cutting-edge security technologies and tools to support MDR services or SOC operations, including Google Chronicle, EDR solutions, SIEM, SOAR, and threat intelligence platforms.
- Ensure the proper configuration, tuning, and optimization of security tools to maximize their effectiveness in detecting and mitigating threats.
- Stay updated on the latest advancements in cybersecurity technology and assess their applicability to the organizations security posture.
Compliance and Reporting:
- Ensure compliance with relevant regulatory requirements, industry standards, and internal policies related to cybersecurity and incident response.
- Prepare and deliver regular reports and presentations to senior management, providing insights into the organizations security posture, incidents, and remediation efforts.
- Conduct Monthly Service Reviews, Quarterly business reviews on the performance.
- Based on the analysis of the metrics , provide insights on customer environment with Sales teams to upsell additional services
Requirements:
- Bachelors degree in Computer Science, Information Security, or a related field; advanced degree or professional certifications (e.g., CISSP, CISM, GIAC) preferred.
- Proven experience (10 years) in managing MDR services or SOC operations in a complex and dynamic environment and experience in supporting shared services operations supporting multiple enterprise customers
- Deep understanding of cybersecurity principles, threat landscape, attack vectors, and defence mechanisms.
- Strong leadership, communication, and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders at all levels.
- Hands-on experience with advanced security technologies and tools, such as Google Chronicle, EDR solutions, SIEM, IDS/IPS, and threat intelligence platforms.
- Experience developing and implementing incident response plans, playbooks, and procedures.
- Ability to work well under pressure, prioritize tasks, and make sound decisions in high-stress situations.
- Knowledge of relevant regulatory requirements (e.g., GDPR, HIPAA, PCI DSS) and industry standards (e.g., NIST, ISO 27001).
- Continuous learning mindset, with a commitment to staying updated on the latest cybersecurity trends.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SecurityRole: Manager Information SecurityEmployement Type: Full timeContact Details:
Company: Netenrich TechnologiesLocation(s): Hyderabad+ View Contact
Keyskills: Computer science Cism Team management Information security SOC ISO 27001 Machine learning HTML IPS Monitoring
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