MDR SOC Manager
- Trigent Software
- 10 - 20 years
- Bengaluru
- 6 months ago
- Email to a friend
- Report this job
Job Description
Role: Full time Employment.
Position: MDR SOC Manager
Experience: 8+ Years
Interview Mode: F2F
Work from Office - 1st Floor, West Wing, Khanija Bhavan, #49, Race Course Road, Bangalore 560001.
Rotational Shifts.
Qualification: BE/B.Tech OR MCA
Roles and Responsibilities:
1. Team Leadership and Operational Oversight:
- Lead and manage SOC Analysts, providing real-time guidance, performance coaching, and task prioritization.
- Ensure the team delivers timely, accurate, and complete triage, investigation, andescalation of security alerts across customer environments.
- Maintain shift alignment, performance expectations, and documentation standards for24/7 SOC operations.
2. Escalation and Incident Response Coordination:
- Act as a senior escalation point for high-priority alerts and operational anomalies encountered by frontline analysts.
- Ensure appropriate handoff and escalation of significant incidents to senior analyst teams with full context and documentation.
- Participate in incident response processes as needed to support the triage of critical security events.
3. Customer Service and Engagement.
- Oversee analyst interactions with customers, ensuring prompt and professional communication around alerts and triage outcomes.
- Support client escalations and service-impacting concerns, resolving issues with urgency and precision.
- Foster a customer-first culture across the team, ensuring that all security concerns are addressed with diligence and clarity.
4. Training and Mentorship:
- Provide regular feedback, mentorship, and technical coaching to SOC Analysts to elevate investigative quality and confidence.
- Support onboarding of new team members and lead peer-based training initiatives to Insure consistent standards.
- Promote a knowledge-sharing environment that encourages continuous learning and professional growth.
5. Process Management and Workflow Optimization:
- Monitor and refine alert handling procedures, ensuring compliance with SOC playbooks, detection logic, and service-level expectations.
- Identify and resolve workflow bottlenecks while recommending improvements to tooling, documentation, and triage methodologies.
- Collaborate with internal teams to implement enhancements to threat detection, signal tuning, and case management efficiency.
6. Cross-Team Collaboration:
- Coordinate effectively with other MDR teams to ensure seamless escalation, incident response, and detection alignment.
- Contribute to working groups focused on detection tuning, SOC maturity, and threat- hunting enhancement.
- Share frontline insights with engineering and threat intelligence teams to support data- driven improvement.
7. Shift and Resource Management:
- Manage shift schedules, maintain coverage plans for holidays and surge periods, and
Educational Qualifications:
- Bachelors degree in Cybersecurity, Information Technology, or a related field.
- A combination of education and professional experience will be considered.
Certifications:
- Industry certifications such as CISSP, CISM, CEH, GIAC, or equivalent are strongly preferred.
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information SecurityRole Category: IT SecurityRole: Manager Information SecurityEmployement Type: Full timeContact Details:
Company: Trigent SoftwareLocation(s): Bengaluru
Keyskills: Cyber Security SOC MITRE ATT&CK Mdr
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in