Technical Delivery Manager
- Mphasis
- 8 - 10 years
- Noida, Gurugram
- 6 months ago
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Job Description
Role & responsibilities
- Project Delivery & Management:
- Lead the planning, execution, and delivery of Airline IT projects and programs ensuring they meet scope, schedule, quality, and budget.
- Define project scope, milestones, and resource allocation in coordination with client and internal teams.
- Manage risks, issues, and dependencies proactively to minimize delivery impact.
- Stakeholder Collaboration:
- Act as the primary technical liaison between client stakeholders, internal technical teams, and business units.
- Facilitate clear communication, expectation management, and alignment across all project participants.
- Drive regular status updates, steering committee meetings, and project review sessions.
- Technical Leadership:
- Provide technical guidance and mentorship to development, QA, and operations teams.
- Ensure adherence to best practices, quality standards, and compliance with airline industry regulations.
- Evaluate and implement technology solutions that enhance project outcomes.
- Domain Expertise:
- Leverage deep understanding of airline operations such as reservation systems, departure control systems, loyalty programs, flight operations, baggage handling, or revenue management.
- Translate airline business requirements into technical solutions.
- Stay updated with latest airline industry trends and IT innovations to advise clients effectively.
- Team & Vendor Management:
- Coordinate internal teams (developers, testers, analysts) and third-party vendors to ensure seamless integration and delivery.
- Manage resource utilization and team performance aligned with project goals.
Preferred candidate profile
- Bachelors or Master degree in Computer Science, Engineering, Information Technology, or related field.
- Proven experience (7+ years) in technical delivery or project management roles in Airline IT or Aviation domain.
- Strong understanding of airline industry business processes and IT systems (e.g., PSS, GDS, DCS, loyalty platforms).
- Experience managing large-scale IT projects/programs using Agile, Waterfall, or hybrid methodologies.
- Excellent client-facing skills and ability to manage stakeholder expectations.
- Strong leadership, communication, and interpersonal skills.
- Ability to manage multiple projects simultaneously and work under pressure.
- Familiarity with airline compliance standards and regulatory requirements.
- PMP, Scrum Master, or equivalent certification is a plus.
Preferred Skills:
- Experience with airline IT software vendors (Amadeus, Sabre, SITA, etc.).
- Knowledge of cloud platforms, integration technologies, and API management relevant to airline IT.
- Strong problem-solving skills and decision-making capabilities.
- Ability to foster collaboration in cross-functional and cross-geographical teams.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Aviation & AerospaceRole Category: Airline ServicesRole: Airline Services - OtherEmployement Type: Full timeContact Details:
Company: MphasisLocation(s): Noida, Gurugram+ View Contact
Keyskills: Airlines Aviation GDS Amadeus Delivery Management Stakeholder Management
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