Team Lead- (BPO Domain)- HR Mritika @ Wipro

Home > Operations

Team Lead- (BPO Domain)- HR Mritika

Wipro
2 - 4 years
Hyderabad
5 months ago
Email to a friend
Report this job

Job Description

Role & responsibilities

Lead a team of 15-20 members, drive SLA/KPI adherence, and support delivery excellence
Serve as client-facing SPOC and manage updates, requests, and escalations
Monitor performance, conduct regular coaching, and implement feedback mechanisms
Ensure compliance, risk management, and process improvement initiatives
Maintain real-time communication with clients, internal teams, and stakeholders .

Process type: Non voice process. Working Days: 5 days a week with 24x7 rotational shifts, including rotational night shifts and rotational week offs

Preferred candidate profile

People management and delivery ownership
Client and stakeholder communication
SLA/KPI tracking and escalation handling
MS Excel & PowerPoint proficiency Coaching and performance monitoring
2-4 years of experience in people management or leadership roles within the BPO industry.(on paper)

NOTE - Candidate should be comfortable with Night shift .

Cab service will be provided.

Meals would also be provided.

Interested Candidates can drop their cv on my Whatsapp number - 9740514***. with a subject line "TL-HYD"

No calls will be entertained.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Hyderabad

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Team Management Client Management Team Handling Mapping Attrition Escalation Management Communication Skills KPI SLA Shrinkage People Management Skills

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Hr Assistant

Accenture HR Inderjeet

0 years

Mumbai

1 month ago

₹ 2-3 Lacs P.A.

Team Lead

Concentrix

4 - 9 years

Mumbai

5 days ago

₹ 4-7 Lacs P.A.

GM- Operations -Hospital - Thrissur

MNC

15 - 20 years

Thrissur

9 days ago

₹ 25-30 Lacs P.A.

Operations Team Lead

Concentrix

5 - 10 years

Hyderabad

16 days ago

₹ Not Disclosed

Wipro

We are specialized in Recruitment, Hiring People for various IT, Non-IT and ITES Sectors. Recruiting Customer Care Executives, Technical Support Executives, Finance, Sales & Marketing, Health Care, HR, Software Developers, Testing Engineers, Pharma,

Team Lead- (BPO Domain)- HR Mritika @ Wipro

Home > Operations