Customer Support Associate- HR Anumita
- Wipro
- 0 - 2 years
- Mumbai
- 5 months ago
- Email to a friend
- Report this job
Job Description
Job Description: International Voice Process - Customer Support Associate
We are looking for an enthusiastic and customer-focused individual to join our team as an International Voice Process - Customer Support Associate. In this role, you will be the first point of contact for our international customers, providing excellent support and resolving their queries via phone.
Key Responsibilities:
- Handle inbound and outbound calls in a professional and timely manner.
- Address customer inquiries, resolve issues, and provide accurate information about our products or services.
- Maintain a high level of customer satisfaction by providing clear, concise, and friendly communication.
- Collaborate with team members to ensure a seamless customer experience.
Required Skills and Qualifications:
- Educational Background: A graduate degree is mandatory. We are specifically looking for candidates with a BA, BBA, BMS, BCOM, BHM, or BHMS.
- Experience: This position is open to freshers and candidates with up to 2 years of experience in a customer support or call center environment.
- Communication Skills: Exceptional verbal and written communication skills in English are essential.
- Customer-Focused: A strong passion for helping people and a positive attitude.
- Technical Proficiency: Basic computer knowledge and the ability to navigate multiple systems simultaneously.
Working Conditions:
Shift: This is a 5-day rotational shift position. Candidates must be willing to work flexible hours, including nights and weekends.
Joiners: We are seeking immediate joiners who can start as soon as possible.
Why Join Us?
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Competitive salary and benefits package.
If you are a motivated individual with a passion for customer service and meet the above qualifications, we encourage you to apply today!
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: WiproLocation(s): Mumbai
Keyskills: Customer Support Voice Process Customer Handling International Voice Process International BPO Customer Relationship Inbound Voice Process Bpo Voice Customer Management Us Voice Process
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