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SPE-Customer Service HC @ Cognizant

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 SPE-Customer Service HC

Job Description



Job Summary

Join our dynamic team as a Customer Service Specialist where you will leverage your expertise in UiPath MS Excel and customer service to enhance our payer domain operations. With a hybrid work model and night shifts you will play a crucial role in streamlining processes and improving customer satisfaction. Your contributions will directly impact our companys efficiency and customer relations fostering a positive societal impact.


Responsibilities

  • Utilize UiPath to automate routine tasks enhancing operational efficiency and accuracy in customer service processes.
  • Employ MS Excel to analyze data generate reports and provide insights that drive decision-making and improve service delivery.
  • Deliver exceptional customer service by addressing inquiries and resolving issues promptly ensuring customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to identify process improvements and implement solutions that enhance the customer experience.
  • Monitor and evaluate service metrics to ensure compliance with company standards and identify areas for improvement.
  • Develop and maintain comprehensive documentation of processes and procedures to support knowledge sharing and training initiatives.
  • Assist in the development and implementation of customer service strategies that align with organizational goals and objectives.
  • Provide feedback and recommendations to management on customer service trends and potential areas for enhancement.
  • Participate in training sessions to stay updated on industry best practices and emerging technologies in the payer domain.
  • Support the integration of new technologies and tools to improve service delivery and operational efficiency.
  • Communicate effectively with customers and internal stakeholders to ensure clarity and understanding of service processes.
  • Foster a positive work environment by promoting teamwork collaboration and continuous learning.
  • Ensure adherence to company policies and procedures maintaining a high standard of professionalism and integrity. Qualifications
  • Demonstrate proficiency in UiPath for process automation and efficiency improvements.
  • Exhibit advanced skills in MS Excel for data analysis and reporting.
  • Possess strong customer service skills with a focus on resolving issues and enhancing customer satisfaction.
  • Have experience in the payer domain understanding its unique challenges and opportunities.
  • Show ability to work effectively in a hybrid work model and adapt to night shifts.
  • Display excellent communication and interpersonal skills for effective collaboration.
  • Maintain a proactive approach to problem-solving and process improvement.

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Customer Success, Service & Operations - Other
    Role: Customer Service
    Employement Type: Full time

    Contact Details:

    Company: Cognizant
    Location(s): Pune

    + View Contact

    Keyskills:   emerging technologies knowledge sharing continuous development customer service interpersonal skills process improvement operational efficiency process improvements excel customer satisfaction uipath process automation communication skills customer experience

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    Cognizant

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