Guest Relations Manager/Assistant Manager
- INOX
- 5 - 10 years
- Pune
- 5 months ago
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Job Description
Role & responsibilities
FUNCTIONAL RESPONSIBILTIES:
- Supervises the functions of the department employees, facilities, operations and cost on
a day - to - day basis.
- Key Management: Includes Opening & Closing of shift.
- Cash Management: Includes issuing of daily floats, handling cinema imp rest, shift
banking, shortage control etc.
- Monitors and Controls, on an ongoing basis:
a) Quality levels of product and service.
b) Operating costs of cinema.
c) Merchandising and Marketing all promotional activities /movies publicity in the Unit.
d) Sanitation, cleanliness and hygiene of the entire cinema area under his / her purview.
- Guest Satisfaction:
a) Ensuring guest satisfaction by achieving high levels of Service Standards as per SOP.
b) 100% Mystery Audit Scores.
c) All feedback is handled within the set timelines.
- Inventory and Yield:
a) Ensure that Yield (including batch test and wastages) of popcorn and calibration of
Coke and Tea/Coffee Machine is managed as per standards.
b) Ensure complete adherence to Finance SOPs.
c) Monitor and control daily shortages.
- SOPs, Upkeep and Maintenance / Safety:
a) Custodian of all departmental SOPs and should ensuring 100% compliance.
b) Upkeep and Maintenance of property - (as per Housekeeping and Engineering
Standards).
c) Ensure that the unit must adhere to 100% Safety/security systems.
- Conducts daily briefing & Sets up targets/ goals for the shift, makes constant effort to
achieve the same.
- Check for staff grooming/ discipline.
- To introduce new ways and means to minimize transaction time at box office and at the
refuel.
- Oversees the services of Cinema from box-office to refuel and cleaning, to ensure
highest standards and quality services at all times.
- Conducts under the guidance of the General Manager / Unit Manager, such functions as
employee orientation, staff training, on the job performance, coaching and disciplinary
action if necessary, to ensure appropriate staffing and productivity.
- Ensures that displays are up-dated at all times, and effectively co-ordinates with
Programming & Marketing for compliances.
- Ensures compliance with all legal requirements in connection with Cinemas.
- Maintains minimum stock levels of all items and participates in inventories on weekly
basis.
Preferred candidate profile
5 plus years of experience in high volume and/or cinema, retail or restaurant
operations.
Job Classification
Industry: Film / Music / EntertainmentFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: INOXLocation(s): Pune
Keyskills: Hospitality Hospitality Management Food And Beverage Guest Relations Hotel Management Guest Service Guest Handling Restaurant Management Hotel Operations Guest Relationship Management
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INOX
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