CRM - Executive / Sr. Executive / Assistant Manager
- Exotica Housing
- 2 - 7 years
- Noida, Gurugram
- 5 months ago
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Job Description
We are hiring CRM professionals at both Executive and Assistant Manager levels to strengthen our Customer Relationship & Data Management teams. The role involves client communication, documentation handling, coordination with internal teams, and end-to-end data & dispatch operations
Role 1: CRM Sr. Executive / Assistant Manager Key Responsibilities
- Communicate effectively with customers to understand their needs and resolve concerns
(e.g Form details verification through call, first call to the client, KYC doc. completion, handling upload process of customer documents for APP etc.) - Coordinate with internal departments to meet client needs and resolve issues
- Monitor and report on pre-sales software under the direction of seniors
- Handle client queries such as contact updates, allottee detail changes, etc.
- Write professional emails and manage communication; strong written & spoken English is essential
- Follow up for payments and with banks for disbursal
- Issue confirmation letters to channel partners post coordination
- Take ownership of customer servicing & data accuracy
Role 2: CRM Executive Data Handling
- Maintain various reports and CRM records
- Manage CP billing and documentation
- Prepare MIS reports Sales, Payments, CRM walk-ins
- Handle dispatch of documents (Couriers, India Post) and coordinate packaging & printing
- Maintain MIS for dispatched documents
- Organize and maintain customer files (both soft and hard copies)
Skills Required:
- Excellent communication skills in English (verbal & written)
- Strong MS Excel / Google Sheets skills
- Experience in CRM tools or ERP software
- Documentation & record-keeping
- Ability to multitask and coordinate with cross-functional teams .
Education:
Graduate in any stream (BBA/B.Com preferred)
Experience Required:
- CRM Executive: 1-3 years
- Sr. Executive / Assistant Manager: 47 years with team coordination exposure
Job Classification
Industry: Real EstateFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Walk-insContact Details:
Company: Exotica HousingLocation(s): Noida, Gurugram
Keyskills: Communication Skills Customer Relationship Management Crm Software Document Verification Customer File Management Email Writing Email Communication MIS Reporting Kyc Verification
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