It Support Analyst - Noida - Randstad India
- Randstad
- 2 - 6 years
- Noida, Gurugram
- 6 years ago
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Job Description
Designation: End User Service - IT Support Analyst
Location: Noida (Sector 127)
Qualification: Bachelor's degree in Technology or a related field preferred.
Experience: 2 to 5 years of work experience
Job Role: 6 months Only (On Randstad Payroll)
Salary - Best in Industry
Basic Requirement:-
- 1) Candidate must be currently living/residing in Noida.
- 2) Must have his own transport and should be able to reach RMS office in Noida, Sector-127.
- 3) 2-4 yrs experience of working on Windows OS. Good to have knowledge of MacOS (High Sierra/Mojave).
- 4) Experience in OS installation over LAN. He/She will need to visit our office to re-image & configure laptops under guidance over phone/video call.
Skills Required:
- 1) Sound understanding of ITIL practices
- 2) ITIL v3 Foundation certified
- 3) Other certifications like A+, N+ and/or MCTS/MCITP.
- 4) 2-5 yrs experience of working on Windows OS. Good to have knowledge of MacOS (High Sierra/Mojave).
- 5) Experience in OS installation over LAN.
- 6) He/She will need to visit our office to re-image & configure laptops under guidance over phone/video call.
Responsibilities:
- 1) Act as first level contact point and deal with all incoming requests and incidents in a professional, courteous manner over the phone, via email, web submission and walk-ups.
- 2) Ability to liaise and communicate confidently and professionally with global end users, at all levels.
- 3) Take end-to-end ownership of incidents and see them through to closure.
- 4) Maintain a high degree of customer service for all support queries and adhere to all service management principles
- 5) Install, upgrade, support and troubleshoot Windows 10, MacOS (Sierra/High Sierra/Mojave), Office 365 & any other authorized desktop applications.
- 6) Install, upgrade, support and troubleshoot printers, computer hardware (laptops/desktops) and any other authorized peripheral equipment.
- 7) Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
- 8) Strong knowledge of Windows 10, MacOS (preferred), O365, Active Directory, Zoom Audio/Video Collaboration.
- 9) Responsible for monitoring, operating, managing, troubleshooting and restoring service to any desktop/laptop that has authorized access to the network.
- 10) 1st/2nd level troubleshooting of network connectivity in a LAN/WAN environment.
- 11) Identify & highlight trends by monitoring and analyzing incoming calls/tickets.
- 12) Responsible for tracking IT hardware inventory including desktops, laptops, monitors, mobile phones, Data cards, Desk phones etc.
- 13) Work with vendor support contacts to resolve technical issues within the desktop environment.
- 14) Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
- 15) Work with other technology teams to identify/resolve root cause of frequently occurring issues.
- 16) Share best practices, process technical updates with other team members through
- 17) Document & maintain accurate & detailed records of work requests using Service Now.
- 18) Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures.
- 19) Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas.
- 20) Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices and procedures.
If you are interested, kindly share your CV on op*******3@ra*****d.in
Whatsapp me Resume on 7428051***
Job Classification
Industry: IT-Hardware & NetworkingFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: Full timeEducation
Under Graduation: B.Tech/B.E. in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: Randstad IndiaAddress: Old no 5 5 A , New No 9, Randstad House ,, Chennai, Tamilnadu - 600006,IndiaLocation(s): Noida, Gurugram
Keyskills: it support engineer os installation wan sierra mojave it support executive networking it system analyst information technology support analyst windows os mac os it operations active directory itil practices it support analyst lan office 365
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