Associate - ROI
- Primera Medical
- 0 - 3 years
- Hyderabad
- 5 months ago
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Job Description
Answering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaintsIdentifying, escalating priority issues and reporting to the high-level management.Answering inbound callsMaking outbound callsAsk the right questions to get to the root of the complaint.Identify the type of customer they are dealing with and know how to respond.Show empathy and use the right empathy statements.Present a solution and verify that the problem is solved.Following up complicated customer calls where requiredCompleting call notes and call reports as necessary and updating them in the tools.Obtaining and evaluating all relevant data to handle complaints and inquiries.Recording details of comments, inquiries, complaints, and actions taken.Managing administration, communicating, and coordinating with internal departments.Perform job duties in accordance with productivity requirements and quality standards.Answering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.
Handling and resolving customer complaints
Identifying, escalating priority issues and reporting to the high-level management.
Answering inbound calls
Making outbound calls
Ask the right questions to get to the root of the complaint.
Identify the type of customer they are dealing with and know how to respond.
Show empathy and use the right empathy statements.
Present a solution and verify that the problem is solved.
Following up complicated customer calls where required
Completing call notes and call reports as necessary and updating them in the tools.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating, and coordinating with internal departments.
Perform job duties in accordance with productivity requirements and quality standards.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Primera MedicalLocation(s): Hyderabad+ View Contact
Keyskills: Administration management Outbound Quality standards Usage Customer complaints Research Management
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